What are the responsibilities and job description for the Customer Service Representative position at Two Men and A Truck?
Are you customer service-oriented and sales driven? What if you had a flexible schedule and could get out of the office each day?
As a TWO MEN AND A TRUCK® outside sales representative, you will visit customers' homes and businesses to provide customized moving estimates by using your strategic selling skills, in-depth knowledge of company services, and top-notch customer service. In this role, you will educate customers on the moving process, make product recommendations, and act as a customers' main point of contact throughout their move. No cold-calling; all consultations occur after customers request an estimate for our services.
What We Offer
- Starting pay: $14 - $17 per hour commission!
- Commission-based incentives - average $500 - $1200 per month
- Paid time off
- Health insurance available
- Career advancement
- Opportunities for training and growth
Be a part of our family and share our core values: Integrity, Give Back to the Community, Be Your Best and Have Fun, The Grandma Rule®, Care, and Inclusion!
ResponsibilitiesIn the office
- Input customer information accurately into move software to create an estimate
- Prepare all move-related paperwork
- Gather customer feedback through regular follow-up calls
- Create performance reports to track sales, customer satisfaction and mystery shop data
Requirements
- Associate’s or Bachelor’s degree preferred
- A minimum of 1 year of sales (over-the-phone or in-person) and/or customer service experience
- Valid driver’s license and clean driving record
- Excellent customer service skills: effective listening and communication
- Ability to multi-task and enter customer data into move software while on the phone
- Confidence to initiate customer contact and comfortable asking for the sale
- Intermediate computer skills; familiar with Microsoft Office programs and able to learn new software
- Creative problem-solving skills
- Exceptional organization and time management skills
- Strong team player who works productively with a wide range of people and personalities
- Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK Core Values
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise NC.
Salary : $14 - $17
