What are the responsibilities and job description for the Customer Service Representative position at TWO MEN AND A TRUCK®?
ALLENTOWN - 18103 (3104 HAMILTON BLVD)
During these uncertain times, TWO MEN AND A TRUCK® Allentown, PA, is still growing. We have multiple opportunities available for our sales department. Join our team and help us Move People Forward®! WE BELIEVE: Hire for attitude and train for skill!
WHAT WE OFFER
- Starting Pay: $18 / hour monthly bonuses
- Earn monthly bonuses! Potential to earn uncapped bonuses based on sales performance and ability to close the sale! – Pay scale potential including bonuses up to $17 / hour - $37 / hour!
- Benefits! Medical insurance, dental, vision, 401(k), paid time off and much more…
- Work hard and get a raise! Boost your starting pay $1 annually!
- Career advancement! Senior Vice President and Sales Manager started on the front lines.
- Also hiring Movers and Drivers!
- Get paid to work with friends! Get hired, refer a friend and earn up to $500!
- Job variety! Meet new people and advance your skill set!
WHAT YOU’LL DO
We're looking for an experienced representative responsible for growing sales by engaging customers, closing the sale and finding a solution for your customers upcoming move day. This is a great role for those who are self-starters, goal oriented, and enjoy a fast-paced work environment where no two days look the same!
- Provide positive energy and top-notch customer service.
- Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK® services
- Asks open-ended, probing questions to determine customer requirements and expectations
- Input customer information accurately into move software to create an estimate
- Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
- Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections
- Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction
- Contribute to the success of the TEAM
- Be Your Best and Have Fun!
WHAT WE’RE LOOKING FOR
Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.
- Excellent customer service skills and strong problem solving ability
- Professional attitude and demeanor with an optimistic outlook on life
- Exceptional communication, organization, and time management skills
- High school diploma or general education degree (GED) is required. Associates degree in related field is preferred
- Must be willing to submit to pre-employment background check and drug screen
- A minimum of one year of inside sales or customer service is required; outside sales and/or TWO MEN AND A TRUCK® or moving industry experience is preferred
- Computer skills; familiar with Microsoft Office and ability to learn new programs
TWO MEN AND A TRUCK® PHILADELPHIA - check our team out on Facebook!
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Allentown, PA. The employer at this location is TMT Mission 1, LLC.
Salary : $17 - $37
