What are the responsibilities and job description for the Customer Service Representative position at TWO MEN AND A TRUCK®?
Customer Service Representative
TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.
What We Offer
- Base pay of $16-18/hour.
- Bonus Opportunities based on performance
- Career advancement opportunities.
- Mon-Friday 8-4
What You’ll Do
- Provide outstanding customer service on all calls and online inquiries.
- Recommend moving services and products based on cost, availability, and customer specifications.
- Input information into internal move software to provide accurate moving estimates and schedule moves.
- Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
- Manage pre-move confirmation process.
- Prepare move-related paperwork and documents.
- Assist leadership team as needed.
- All other duties as assigned.
What We’re Looking For
- High school diploma or GED
- Excellent customer service skills: effective listening and communication.
- Ability to multi-task and enter customer data into move software while on the phone.
- Confidence to initiate customer contact and comfortable asking for the sale.
- Willing to submit to pre-employment background check.
- Creative problem-solving skills.
- Exceptional organization and time management skills.
- Strong team player who works productively with a wide range of people and personalities.
- Bilingual is a plus.
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Southern Utah.
Salary : $16 - $18
