What are the responsibilities and job description for the Customer Service Representative position at TWO MEN AND A TRUCK?
CUSTOMER SERVICE REPRESENTATIVESchedule : Monday - Friday with rotating SaturdaysTWO MEN AND A TRUCK Milan is NOW HIRING motivated - people loving - customer focused individuals! The right candidate will have a winning attitude, self-motivated and enjoy a fast-paced team environment. They will also possess an ability to build relationships and provide first class customer service utilizing their strategic selling skills and compassion for others. Moving is stressful - join our team and let's take the stress out of our customer's day.What We Offer
- PTO and Holidays - available after 1 year of employment
- Full-time schedule
- Weekly checks with direct deposit
- Dynamic work environment
- Career advancement opportunitiesResponsibilities
- Act as the first point of contact for new and existing customers to establish a rapport and build confidence in our services
- Ask open-ended, probing questions to determine customer requirements and expectations
- Input information into software to estimate cost for customers, as well as scheduling needs for drivers and movers
- Make recommendations according to customer's needs on moving services, boxes, supplies, equipment and other value-added services
- Obtain customer feedback through regular follow-up calls to ensure ongoing customer satisfaction and proactively resolve any complaints
- Prepare all move-related paperwork and documents on a daily basisRequirements
- High school diploma or GED is required; associates degree in related field preferred
- 6 months - 1 year of customer service and / or office experience is required
- Availability for some weekend and evening shifts required
- Availability to report to multiple office locations in the Greater Toledo area
- Excellent customer service skills; effective listening and communication
- Organization time management skills
- Ability to analyze and solve problems effectively; consistent attention to detail
- Demonstrated understanding and application of effective selling strategies and techniques
- Confidence to initiate customer contact, and comfortable asking for the sale
- Basic computer and keyboarding skillsThis job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Toledo, Ohio. The employer at this location is Sean P. Gallagher Enterprises, Inc..
