District Branch Manager

POSITION PURPOSE

The District Branch Manager is responsible for the operation, administration, and oversight of assigned branch locations within their market including product sales, customer service, team member leadership and development and overall market growth. This position’s focus will be growth of consumer and business customer relationships, community engagement, and delivering a consistent customer experience.

EDUCATION AND WORK EXPERIENCE

• Associate degree or combination of training, work experience and education. 
• Five years’ banking /finance sales, operations, and customer service experience.
• Experience in managing people in a goal setting environment and directing the activities of a sales team.

SKILLS AND QUALIFICATIONS

• Ability to maintain the highest level of confidentiality.
• Ability to follow directions and apply proper policies, procedures, and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong written and oral communication skills.
• Skills in building strong working relationships with coworkers.
• Leadership skills with success in coaching and developing employees to meet and exceed expectations.
• Sales oriented and ability to interact with customers, understand their goals and financial needs and recommend solutions.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

• Works directly with the Chief Retail Banking Officer to ensure branch performance levels and goals are established and directs the activities of branch personnel to obtain Bank’s objectives.
• Directs the sales and service initiatives for branches within the market to meet established goals.
• Directs branch personnel in activities and behaviors to ensure prompt, accurate and dependable customer service.
• Manages customer problems and complaints and assists customers with special needs or requests.
• Works cross-functionally and develops and maintains active relationships with other business line leaders to maximize growth and profitability.
• Assesses both the competition and market opportunities on a regular basis to identify strengths, opportunities, and weaknesses.
• Actively participates in business sales calls with branch managers and lenders. 
• In conjunction with Human Resources:
  • Ensures market is adequately staffed with qualified, well-trained sales and service personnel.
  • Participates in hiring and performance management activities.
• Coaches, inspires, and leads team members to reach their full potential.
• Helps develop and enhance the Bank’s profile in the community by executing and leading a community engagement strategy for the market and helps build relationships with members of local community-based organizations by participating in business and community activities.
• Responsible for staying current with and fulfilling duties of the various roles within the branch in order to assist with support and staffing as needed throughout the market.
• Understands regulatory and audit requirements and ensures branches are in compliance.

SCHEDULE/TRAVEL/STATUS

• Exempt
• In-Office (Not Remote)
• Moderate Travel Required – Mostly Day Travel
  •  Between Market Branches, Training, Coaching/inspecting branch service and operational performance. (Des Moines, West Des Moines, Ankeny, Coralville, IA)

BENEFITS

• Competitive Compensation
• Comprehensive Healthcare
• 401K Retirement Plan
• Employee Stock Ownership Plan
• Life & AD&D Insurance
• Long Term Disability Plan
• Paid Time Off (PTO)
• Paid Holidays
• Paid Volunteer Hours
• Professional Development and Advancement Opportunities
• Employee Assistance Program

NOTICE

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. Two Rivers reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Two Rivers shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.