What are the responsibilities and job description for the Customer Service Representative position at TX Citywide Professional Services?
POSITION IS ON HOLD.
You may still apply and when the position opens we will contact you.
Job Title : Customer Service Representative
Job Description :
We are seeking a friendly and professional Customer Service Representative to join our team. In this role, you will handle customer inquiries, resolve issues, and provide accurate information about products or services. You will engage with customers via phone, email, or chat, ensuring a positive experience and addressing any concerns in a timely and efficient manner. Strong communication skills, a problem-solving mindset, and the ability to remain calm under pressure are essential.
Key Responsibilities :
- Answer customer questions and resolve complaints via phone, email, or chat.
- Provide information on products, services, and order statuses.
- Process orders, returns, and exchanges.
- Maintain detailed and accurate records of customer interactions.
- Identify and escalate priority issues to the appropriate team.
- Continuously strive to improve customer satisfaction.
Qualifications :
Location : [Stafford, TX]
Type : [Full-Time]
Salary : [$17.00 / HR]
We offer a supportive work environment and opportunities for growth within the company. Learn More
Salary : $17
