What are the responsibilities and job description for the Guest Service Agent position at Txtur?
The Guest Service Agent is responsible for knowing all the procedures and processes of the hotel. The guest Service Agent position is responsible for the safekeeping of our guests and the hotel during their shift, along with taking reservations checking in and responding to requests and concerns from guests, and maintaining the cleanliness and appearance of the hotel. This is a service oriented position and requires outstanding interpersonal communication skills, friendly professionalism, and the ability to remain calm in an emergency. Must be able to work nights and weekends
Duties/Responsibilities:
- Answer phones including taking reservations and directing calls as needed.
- Welcome guests upon arrival and help them with any needs.
- Check-in and register guests.
- Monitor Property Management System for errors and discrepancies and correct as needed.
- Periodically walk the premises to make sure there are no security, maintenance, or other issues.
- Assist guests with local information, restaurant recommendations, directions, and other concierge services.
- Check guests out.
- Respond to guest concerns and requests in a timely and professional manner, alerting management of any complaints via email or a call if it is urgent or an emergency.
- Performs other duties as assigned.
Helpful Skills/Abilities:
- Knowledge of local area attractions, restaurants, and shops
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong problem-solving skills.
- Strong knowledge of emergency procedures
- Ability to work independently
- Ability to prioritize tasks.
Physical Requirements:
- Able to climb stairs and assist guests with luggage
- Able to walk hallways and perimeter of property
- Able to twist, bend and reach
- Able to lift up to 25 pounds
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
- Night shift
Work Location: In person
Salary : $14 - $15