What are the responsibilities and job description for the Collection Clerk position at Tyler Holmes Memorial Hospital?

Job Summary

The primary function of the Collection Clerk is to make outbound calls as well as receive inbound calls from patients to resolve outstanding balances or issues, secure payment arrangements on balances owed to the hospital or clinics, resolve patient disputes, and review accounts and make recommendations for external agency placement.

Duties and Responsibilities

Responsible for managing self-pay aging collections (including co-pays and deductibles)
Optimize company revenue opportunities through patient collection efforts
Review patient statement cycle and batch patient statements daily
Process patient credit card payments
Responsible for pursuing company and team goals
Recommend bad debt write offs for approval after exhausting appropriate collection efforts
Share knowledge amongst peers and proactively suggest process improvements to supervisor
Duties and special projects will be assigned

Job Competencies

Excellent Customer Service and Communication
Strong Attention to Detail
Clerical Skills
Must be detail-oriented multitasker who works well under pressure

Requirements

Required Skills/Abilities

Comprehensive understanding of patient benefits, insurance carrier explanation of benefits and ability to professionally and respectfully explain such to patient
Strong exhibited performance in cash collections and professionally overcoming objections
Persuasive, energetic and consistently professional/respectful in all communications
Excellent verbal and written communication skills, professionalism in all internal and external communications a must
Strong negotiation and persuasion skills
Excellent judgement
Strong analytical and decision-making skills
Time management ability
Ability to work independently and as part of a team
Works closely with the AR Clerk
Ensure accurate write-off applied to patient accounts

Education/Licensure Requirements

High School graduate or equivalent
Coding and Billing, not required

Experience Requirements

1-3 years medical collections preferred