Manager, Tutoring Services and Writing Support

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

Description

The Manager, Tutoring Services and Writing Support is a full-time 12 month position that reports to the Director, Academic Support Services.

Essential Functions and Duties

Primary Responsibilities

Supervisory Duties

• Recruit, interview, hire, train, and be primary supervisor for Tutoring Services student assistants
• Manage and supervise Tutoring Services part time tutors and peer content and writing tutors.
• Recruit, interview, hire, train, and mentor Tutoring Services part time tutors and peer content and writing tutors
• Develop work schedules for Tutoring Services student assistants, part time tutors, and peer content and writing tutors
• Evaluate and provide feedback to part time tutors and content and writing tutors during tutoring sessions as well as student assistants
• Assist student assistants, part time tutors, and peer tutors with problem solving when problematic situations arise
• Report problems that are experienced by student assistants, part time tutors, peer tutors, and students to Director
• Update student assistant and tutor manuals and training documents as needed
• Assist with data collecting and reporting for Tutoring Services
• Assist the Director of Academic Support Services in establishing program assessment goals, developing tools and methods for assessment and data collection, and reporting
• Work with professors to recruit potential content and writing tutors for Tutoring Services
• Help develop and lead new student assistant and new tutor trainings as well as monthly employee meetings for student assistants and tutors
• Give brief in-class presentations regarding all tutoring services
• Help facilitate CRLA certification tutor trainings for Tutoring Services
• Help work on CRLA re-certification application process for Tutoring Services
• Participate in special events such as but not limited to Weeks of Welcome and Preview Day to promote all services of the Learning Commons
• Promote and maintain good public relations with professors, staff, students, and administration
• Participate in professional development activities
• Provide feedback, as appropriate, to staff and professors regarding tutee performance, progress, and attendance to Tutoring Services

Writing Duties

• Provide direct tutoring support to tutees regarding writing assistance
• Develop, schedule, advertise, and present open attendance writing workshops on campus and online
• Develop, schedule, and present in-class writing workshops when requested by professors
• Research and create writing handouts to enhance tutoring and workshop sessions
• Create online writing tutorial videos
• Develop collaborative relationships with English faculty to ensure alignment between curriculum and writing support

Competencies

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Computer Software Skills, Customer Service, Decision-making, Internet Research, Interpersonal Skills, Leadership, Multi-tasking, Written Communication, Organizational Skills, Presentation /Public Speaking, Problem-solving, Time Management, Typing/Word Processing

SUPERVISORY RESPONSIBILTIES

Direct Supervision (approximately 25)

Work Environment: Regular work required outside of normal business hours

Physical Demands: Sitting, walking, standing, lifting, driving

Travel Required: Yes - Minimal

If travel is required, candidate must have and maintain a current valid Texas driver’s license and an acceptable driving record

Qualifications

Required Education

Bachelor’s Degree in a related field

Required Experience

One year of writing tutoring experience

Preferred Education

Master’s Degree in a related field

Supplemental Information

Expectations

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.