Summer Conference Assistant

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

DESCRIPTION

On-campus conference housing is available from late May to early August to College sponsored groups. The summer conference program serves many groups, including camps and conferences. The Conference Assistant (CA) is an important member of the Operations staff who will be involved in the summer conference housing program. They are generally an undergraduate student who serves a group of conference guests staying in the residence halls during their particular conference. The CA will be responsible for administrative duties such as check-in and check-out as well as creating a comfortable and welcoming atmosphere for all conference guests.

ESSENTIAL FUNCTIONS AND DUTIES

• Assists in building and room preparation by decorating staff room doors and bulletin boards with information about campus & complete work order requests, and other duties as assigned.
• Manages keys, completes key inventories after each conference, provides accountability for loaned room keys, and assures proper usage of College and master keys among the hall staff.
• Works closely with all campus constituents, and other staff, to provide incoming students, families, and conference guests a positive experience.
• Provides excellent service to guests and be an ambassador of Tyler Junior College, the Department of Residential Life & Housing.
• Completes residence hall room checks, which requires inspecting all resident rooms and public areas, upon completion of each conference, and complete appropriate forms and submitting necessary work orders in a timely manner.
• Knows, enforces, and is able to explain the Residential Life & Housing policies.
• Responds to emergencies per Residential Life & Housing emergency protocol.
• Serves on an on-duty rotation, acting as a resource and the primary representative of the Department of
• Residential Life & Housing during weekdays between 5:00 PM and 8:00 AM, and weekends from Friday at 5:00 PM to Monday at 8:00 AM and when the College is closed.
• Will need to work over holidays (Memorial Day, 4th of July and others)
• Resides in halls being utilized by guests to provide assistance and support when needed and when on –duty rotation.
• Works scheduled check-in and check-out shifts, follow check-in and check-out procedures, distribute, and collect keys, and complete other tasks/duties as assigned.
• Is able to be available Monday through Friday most weeks for camps/conferences check-in/check-out either between 7:00 a.m.-12:00 p.m. or between 12:00 p.m. – 5:00 p.m.
• Completes office hours, as assigned, to help with check-ins and check-outs after traditional times.
• Works with Summer Support Staff in the management of summer guest facilities and prepare for closure of summer housing.
• Completes other duties as assigned in assisting other operations

COMPETENCIES

Knowledge, Skills, and Abilities

• Ability to effectively and professionally communicate with customers, team members and supervisors
• Understanding of and ability to provide positive customer service practices
• Ability to work independently and as part of a team
• Strong critical thinking and problem-solving skills
• Flexibility to work some night/weekend shifts

QUALIFICATIONS

Required Education/Experience

• High school diploma or equivalent
• Must live on-campus during employment.
• Must be willing to work varied hours, and serve in an on-duty rotation, which would require being in the residence halls during nights, weekends, and holidays, as required by the conference schedule
• Conference Assistants may be required to relocate from their summer housing assignment to a temporary assignment near their on-duty rotation responsibilities
• All vacations must be approved by your supervisor(s)

SUPPLEMENTAL INFORMATION

EXPECTATIONS

• Perform other duties as assigned.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.

Travel

Must have and maintain a current valid Texas driver’s license and an acceptable driving record