Ophthalmic Assistant

About us

Tylock-George Eye Care is a refractive surgery practice using state of the art technology to change the lives of our patients. We are passionate about improving the lives of our patients and staff through education, encouragement and opportunity. We have been practicing in Irving for more than 30 years and we have recently opened a second location in McKinney and added a second eye surgeon. We are growing and we need your help!

https://www.tylock.com/about-us/

Mission Statement

Our mission is to achieve overall excellence through innovation, teamwork and service to our patients and their eye care needs in order to see better days ahead.

Vision

Our goal is to help you view life from a new perspective by providing prompt, polite and professional care to every patient and employee that we serve.

Values

L*isten First*

· Actively listen

· Be fully present in the moment

· Seek to understand the problem or concern

· Fully understand concern before responding

A*ction*

· Follow through with commitments

· When in doubt, choose the patient experience

· If you don’t know, Ask!

S*ervice*

· Go above and beyond the patient expectations

· Be friendly, smile and maintain a positive attitude

· Follow through in a timely manner

· Be courteous and polite

I*ntegrity*

· Doing the right thing, especially when no one is watching

· Be selfless and think of others first

K*indness*

· Acts of generosity, consideration or concern for others without expecting praise or reward

P*rofessionalism*

· Responsible

· Ethical

· Team Oriented

· Communicate!

R*espect*

· Only speak positively about coworkers and do not gossip

· Be open to new ideas and other people’s perspective

· Treat others like you want to be treated

· Honor patient and coworker’s privacy

K*nowledge*

· Continuing education through formal schooling

· Continuing education through life/work experiences

· Continuing education for personal growth

JOB SUMMARY

Helps all Tylock-George Eye Care patients by providing information, services, and assistance.

Role and Responsibilities

1. Verifies patient information by interviewing patient, recording medical history, and confirming the purpose of the visit.

2. Checks condition of patient’s eyes by observing pupils, muscles, visual acuity, extraocular motility, and blood pressure.

3. Prepares patients for ophthalmology examination by manifesting refraction, dilating their pupils, reporting patient’s history summary, changes in visual acuity, elevated intraocular pressure, or blood pressure to the doctor.

4. Anticipates the doctors needs and prepares/performs diagnostic testing provide helpful information.

5. Secures patient information and maintains patient confidentiality by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping all patient information confidential.

6. Counsels patients by transmitting physician’s orders, use of drops, contact lenses, drugs, and questions about surgery.

7. Maintains safe, secure, and healthy working environment by establishing and following standards and procedures and complying with all legal regulations.

8. Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.

9. Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.

10. Updates job knowledge by participating in educational opportunities and reading professional publications.

11. Serves and protects the ophthalmology practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.

12. Enhances ophthalmology practice reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment.

13. Actively promote and solicit reviews/referrals from patients to further enhance our reputation.

14. Complete other tasks and assignments as deemed appropriate by your supervisor.

Qualifications and Education Requirements

1. High School diploma or Graduation Equivalency Degree (GED) required

2. At least one year ophthalmology assistant experience

3. Demonstrable skills associated with at least 1 year of experience working as an ophthalmic technician.

Preferred Skills

1. Telephone Etiquette: When a patient calls in, the way in which the front desk personnel handle the telephone call determines how the facility is perceived.

2. Customer Service: Giving patients personal attention can go a long way in establishing their positive experience with the facility. The ophthalmic assistant should give the patients a warm welcome when they are called back.

3. Outstanding communication and patient relations skills.

4. Trustworthiness

5. Able to effectively sustain multiple simultaneous tasks.

6. Attentive to detail and accurate.

7. Ability to complete the following exams/tests:

Humphrey VF Zeiss OCT OPD Zeiss IOL Master Alcon Vario Pentacam Manual K’s Contact lens traning/fitting Manifest Refraction Pachometry

Lensometry Surgical Assisting FS200 EX500

Standards of Behavior
Team Player

• Takes Responsibility
• Makes personal sacrifices for the good of the team
• Working together for a common goal
• Maintain positive attitude, they’re contagious
• Be proactive, address issues before they become problems

Professionalism

• Conduct yourself in an ethical and sustainable manner
• Actively listen to patients and address their concerns
• Show up on time, professionally dressed, and ready to do your best

Be Respectful of other’s property, privacy and time

• Refrain from using or taking other’s property without permission (including food)
• Respect the privacy of patients by adhering to all regulatory rules and guidelines (HIPAA)
• All team members should respect the patients’ time by promptly addressing patient needs and efficiently completing assigned duties

Communicate and Follow Through

• Be respectful and cordial in all communication with coworkers and patients.
• Be mindful to adhere to the company standards, protocols and behaviors
• Do what you say you will do and then communicate that you did it.
• Document your communication in the EMR

Go the Extra Mile

• Personally follow through to ensure any challenge you face is completely resolved.
• Adopt a “can do” attitude and take personal accountability to problem solving
• e.g. Walk the patient to the door, show them way to the bathroom, and get them a cup of water

Be Responsible and Accountable for your Actions and Behavior

• Hold yourself to a higher standard
• If you make a mistake, own up to it, learn from it, and develop a plan to ensure it doesn’t happen again
• Develop a growth mindset and push yourself to be better every day.
• Make time for personal development and growth

Take Pride in your Work Place

• Be alert and aware of your surroundings. Fix what you can and suggest improvements
• Be knowledgeable in your role and take time to teach others
• Don’t be a zero to the left

Tylock-George Eye Care provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Inclusive of minority and disadvantaged groups
• LGBTQ friendly workplace
• Age-inclusive
• Paid time off

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Medical Specialty:

• Ophthalmology

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: Multiple locations

Salary : $17 - $25