Customer Experience Specialist

Start date : November-December 2024

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

We are at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor through safe, intelligent automation. As we scale from research and development to full-scale manufacturing, we seek versatile and motivated Customer Experience Specialists who can support customers at every step of their journey, from initial demonstration to post-purchase support and fulfillment.

The Customer Experience Specialist will be a key contributor across the entire customer lifecycle. This role requires versatility as you’ll engage with customers at multiple touchpoints—from demonstrating our robots to providing support, running call campaigns, and executing fulfillment processes. You’ll be a crucial part of ensuring customers have a smooth and enjoyable experience with our products, from first interaction to delivery.

Responsibilities :

• Conduct engaging and informative product demonstrations for potential customers, showcasing the capabilities and benefits of our robots from our retail spaces or customer-facing events.
• Participate in call campaigns to follow up on leads, engage prospective customers, and ensure a personalized experience to ownership.
• Provide responsive and helpful support to customers pre and post-purchase, troubleshooting issues and answering questions to ensure their satisfaction and support operational processes.
• Oversee and execute the fulfillment process, coordinating with logistics, service and operations to ensure timely and accurate delivery of robots to customers.
• Maintain proactive communication with customers throughout the sales and fulfillment process, keeping them informed of their order status, delivery timelines, and providing post-delivery follow-ups.
• Keep detailed and accurate records of customer interactions, ensuring all communications are logged and tracked in the CRM system for future reference.
• Work closely with sales, operations, and service teams to ensure a seamless and coordinated customer experience across all stages of their journey.
• Be a team player with a can-do attitude ready to support in new challenges in an evolving environment.

Qualifications :

Nice to have :

We seek the world's most talented individuals with a passion for inventing and building a more prosperous future. At 1X you'll get to own real problems and be rewarded for your achievements and output. We hire, recognize and reward based on merit. We believe the best work is done when collaborating and therefore require in-person presence.

Interview process :

Introduction Stage - we have initial conversations to get to know you better

N.B. The interview process may be conducted in a group assessment day. We will provide you with additional information if this were the case.

Not sure if this is you?

Studies have shown that women are less likely to apply to jobs unless they meet all qualifications. If you’re excited about this role, but you’re not sure if you qualify, apply anyway! You may be just the right candidate for this or other roles.

Location

1X Sunnyvale offers food, showers, and outdoor activities. All employees are supported with a comprehensive relocation package to handle all logistics.

A value driven team

These are the ideas that express our team’s culture and how we work :

Be Nice

Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.

Stay Smart

A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.

Make History

Everything we do gets us closer to one ambitious vision : general-purpose androids helping people around the globe. We believe what we build today will impact generations.

1X is an inclusive and equal-opportunity employer that values diversity. We consider all qualified applicants regardless of race, religion, gender, age, sexual orientation, disability, or any other protected class. If you have a disability or special need that requires accommodation, please don't hesitate to let us know during the interview process. We will do our best to accommodate your needs.

We're excited to get to know you and the prospects of having you on board!

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