Retail Sales Assistant

Summary /Objective

Achieve sales goals and develop client and community relationships by providing a consistently high level of customer service. In this role, you will be accountable for achieving sales targets while complying with all company policies, procedures, and directives.

This position is located in Roosevelt Field Mall.

Position Responsibilities and Accountabilities:

Sales

• Meet and exceed personal and store sales goals/plans
• Utilize the elevated levels of sales and service to maximize sales performance
• Demonstrate an in-depth knowledge of the merchandise
• Serve as a brand ambassador with a clear understanding of the brand vision
• Aftercare post-sale, ensuring lasting customer satisfaction and driving repeat business
• Comply with all sales-related policies and procedures
• Maintain an interest in the athletic apparel industry and market trends

Customer Service

• Provide a high level of customer service in accordance with the TYR brand
• Maintain repeat clientele, establishing connections and repeat customers
• Consistently and appropriately communicate to customers upcoming launches, new products, and relevant events
• Resolve all client problems and complaints quickly and effectively, ensuring customer satisfaction

Operations

• Keep selling floor and merchandise neat, organized, and stocked
• Execute timely processing and merchandising of goods delivered from D.C.
• Assist in all areas of stock, shipping, receiving protocol/policies, and all shipping/ receiving related paperwork.
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars, programs, and meetings as directed by store management
• If necessary, function as a key holder of the store, responsible for opening/closing the store and registers

Merchandising / Visual

• Maintain visual merchandising standards in a brand-appropriate manner
• Support to ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Communicate inventory needs to the manager to support the business goal

Qualifications and Competencies:

• Able to self-motive and work towards an individual and group goal
• Strong communication and interpersonal skills
• Openness to work cross-functionally and as a team towards a common goal
• Able to work under pressure and thrive in a fast-paced environment
• Able to work on different tasks easily – Multi-tasking

Education and Experience:

• Minimum 2 years of selling experience in a fast-paced retail environment