What are the responsibilities and job description for the Associate Analyst End User Support (Smart Chicken) - 2nd Shift - Waverly, NE position at Tyson Foods?
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Job Details:
At Tyson Foods, our team members’ health and wellness is very important to us. We believe in helping our team members thrive inside and outside of the workplace. That’s why we’re committed to providing a holistic benefits package that provides support for you and your family. Team members are eligible for these benefits starting day one of full-time employment. All U.S. based team members are eligible for select fully funded diplomas, certificates, and degrees through high-quality programs, schools, and universities starting day one of employment.
We offer a full range of benefits and perks including:
- Medical, dental, and vision insurance
- Telehealth services
- Well-Being Support Programs
- FSA and HSA available
- 401k
- Stock Purchase Plan
- Company Paid Life Insurance
- Short-Term & Long- Term Disability
- Fully Funded Education
- Discount Program
- Sponsorship is not offered for this position and applicant must reside in the United States.
Highly recommended to include a resume in a PDF or Word Document format.
SUMMARY:
This position supports Smart Chicken and is responsible for providing level one technical and functional support of Infrastructure applications and Tyson business systems for the end-user. This position will primarily be customer facing and tasked with meeting or exceeding their expectations.
HOURS:
11am -7pm with flexible schedule.
RESPONSIBILITIES:
- Collaborate with IS Professionals and other technical staff to ensure that the delivered solution is meeting the needs of the business.
- Analyze and resolve software system or application errors in a timely and accurate fashion.
- Create and maintain knowledge articles for systems and procedures related to the delivered solutions.
- Train end users on basic usage of delivered solutions. Identify and document repeated customer issues for support Teams root cause investigation.
- Demonstrate problem-solving skills for basic computer usage and common applications Microsoft Office suite .
- Document activities via support center call-tracking tools revise specific technical manuals knowledge repositories and correspondences creating and interpreting reports.
- Contribute to the knowledge database for solutions to help support repeated issues for our customers.
- Use existing or research new tools that improve the support of solutions to customers.
- Provide first level phone support for customers using a large variety of software and hardware technologies.
- Route and escalate of unresolved calls to the proper second and third level resources.
- Maintain awareness of best practices and usage of common popular technology and applications.
REQUIREMENTS:
Must be willing to work some weekends
Education: Associates degree or higher preferred or a combination of education and experience preferred.
Experience: Minimum of 1 years or IT experience preferred. Experience in a customer facing role a plus
Technical Skills: Knowledge and interests in networks computer systems operating systems applications and or equipment. Knowledge and interests in current technology and trends. Knowledge of Microsoft Windows operating system and Microsoft Office Suite required. Basic knowledge of additional operating systems Unix Linux MacOS etc. a plus. Mobile application usage and knowledge a plus.
Communication Skills: Ability to communicate technical information to non-technical team members. Ability to effectively deliver both written and verbal communication to customers peers and management. Must be able to work cooperatively and effectively in a team environment. Ability to remain calm in a high-pressure customer service role.
Special Skills: Basic performance tuning of operating systems and underlying hardware Troubleshooting of operating systems and underlying hardware Identify analyze and resolve system application errors Knowledge of new technology trends and common uses of current technology and applications.
Physical Requirements / Environment:
- Stand/Walking: Continuously (8 or more hours)
- Pull/Push: Occasionally (5-8 lbs of product toward work area)
- Lift/Carry: Continuously (2-12 ounces) frequently (up to 20-40 lbs.)
- Other Physical Requirements: Bend/Stoop occasionally
- Physical Environment: Continuously - Working around moving machinery, working in a cold environment (28-34 degreesF).
Supervisory: None
Travel: 6 times a year. (Amount of travel will be determined by individual project requirements. Around 120 mile round trip).
Relocation Assistance Eligible:
Yes
Work Shift:
2ND SHIFT (United States of America)
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
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