What are the responsibilities and job description for the Director of Operations position at Tyson Law Firm PC?

Job Description

The Tyson Law Firm is hiring a Director of Operations. We are a personal injury and criminal defense law firm based in Oak Cliff, Texas. We work as a team to ensure our clients get the best representation, that we all make a good living, and enjoy life! We offer a great work environment, opportunities for advancement, training, competitive pay, and benefits such as 401(k), health insurance, and PTO.

This role will oversee the administrative operations of our law firm. The ideal candidate will help develop, teach, and manage operational processes, including but not limited to marketing, case intake, and billing.

This is a challenging and rewarding opportunity for a motivated leader to help us grow while ensuring our clients receive the best possible service!

You will ensure that all firm processes run smoothly, from hiring and managing talent to translating the firm owner's vision for growth into executable goals. You should be a strong business leader with high emotional intelligence and excellent communication skills.

The position encompasses a wide range of activities with involvement in all phases of administration, personnel, finances, facilities, and business systems. We need someone with the experience and maturity to work closely with the owner and key staff on strategy, policy, problem-solving, and decision-making. This position will be responsible for planning, organizing, directing, and controlling the firms day-to-day operations while developing and implementing firm policies.

The Director of Operations will be responsible for improving both our people and our systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

Strategic Planning : Develop and implement strategic plans to achieve organizational goals and objectives.
Administrative Oversight : Oversee all administrative functions of the law firm.
Financial Management : Manage and oversee the firms financial operations, including budgeting, financial reporting, and revenue cycle management.
Staff Management : Recruit, hire, train, and supervise staff, fostering a culture of professionalism, teamwork, and continuous improvement.

Forecast and manage headcount allocation.

Create, implement, and maintain firm policies and procedures.

Train staff on all policies and procedures, linking compliance to key performance indicators (KPIs) and performance reviews.

Create an internal audit system to trigger red flags when policies and procedures are not followed properly, ensuring we catch errors before they reach the client.

Define and implement productivity metrics to measure and improve firm efficiency.

Client Experience : Monitor and enhance the client experience by implementing best practices in customer service and client engagement.

Technology Integration : Evaluate and implement new technologies to improve efficiency and enhance service to clients.

Vendor Management : Oversee relationships with vendors and service providers, negotiate contracts, and ensure cost-effective solutions. Approve purchasing of office equipment and supplies.

Quality Assurance : Establish and monitor quality assurance measures to ensure the highest standards of administrative excellence.

Collaboration : Work closely with attorneys, case managers, intake specialists, and marketing staff to optimize operational performance and achieve organizational goals.

REQUIREMENTS

Minimum education : Bachelor's degree in business administration or a related field (or equivalent experience). MBA preferred.

Must have 5 years of operations management experience. Law firm administrative experience is preferred but not required.

Strong commitment to customer service.

Excellent leadership and communication skills with the ability to motivate and inspire a diverse team in a high-growth environment.

Proven track record of strategic planning and execution.

Experience with financial management and budgeting.

Proficiency in Microsoft Office Suite.

Job Type : Full-time

Work Location : In person

Pay : $70,000$80,000 per year

Benefits :

Paid Time Off (PTO)

Paid Holidays off

Health insurance

401(k)

Schedule :

Monday-Friday 8 : 20AM to 5 : 40PM

Regular and punctual attendance is an essential function of the job.

Salary : $70,000 - $80,000

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