What are the responsibilities and job description for the Systems Administrator position at Tyto Athene, LLC?
Tyto Athene is searching for a Systems Administrator to support our Law Enforcement customer in Washington DC
Responsibilities:
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation, and closure
- Recommend procedure modifications or improvements.
Required:
- Two (2) or more years of experience as a System Administrator with demonstrated success in performing appropriate functions within large software development programs
- Two (2) or more years of experience with help desk operations.
- One (1) or more years of experience with Jira.
- Junior System Administrator must possess basic programming skills, must be logical and disciplined thinkers capable of developing algorithms, analyzing, and solving programming problems.
Clearance:
- TS/SCI Clearance Required
Benefits:
- Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave
Compensation:
- Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $95-105K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
Salary : $95,000 - $105,000
