Release and Deployment Lead

Tyto Athene is searching for a Release and Deployment Lead to join our Defense Enclave Services (DES) team at Ft. Meade, MD. This lead will be responsible for overseeing and managing the supervision of a minimum of 12 personnel. They will interface between the Team of Personnel and report to Leadership. They will provide input regarding the management activities and work closely with cross-functional teams to architect and deliver robust, scalable, and secure solutions for MECM and Intune.

Responsibilities:

• Prepare, test, and deploy software updates using MECM/Intune Management Console.
• Patch servers and workstations from MECM and Intune.
• Remotely log into the end users' endpoint (desktops and/or servers) to perform technical software configuration, rebooting, and other actions.
• Provide support implementation, troubleshooting, and maintenance support. Rapidly distinguish isolated user problems.
• Operate, maintain, validate, troubleshoot, and resolve issues associated with client agent health for all MECM/Intune solutions ensuring that collection management is optimized to minimize collection evaluation times.
• Guide strategy, engineering, design, and project management of multi-user computer platforms to include MECM and Intune.
• Troubleshoot and resolve complex endpoint hardware and software problems for multi-user computer platforms.
• Coordinate with customers and stakeholders to collect data, conduct analysis, and develop and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solutions using lessons learned for MECM/Intune applications and packages.
• Develop solutions to complex technical issues and software remediation.
• Provide follow-up reports (technical findings, feedback, resolution steps taken, etc.) for root cause analysis, engineering technical assessment, and process improvement initiatives.
• Mentor Software Packagers (in problem resolution activities and resolve more complex technology issues.)
• Possess detailed knowledge of MECM and Intune to demonstrate the ability to leverage and appropriately integrate those technologies within the current On Prem and Cloud environments.
• Balance technology integration alternatives and recommend action with consideration to both technical efficiency and effectiveness.
• Develop and maintain effective working relationships with all areas of the organization, groups, and personnel.
• Coordinate with the Operations Lead, Ops functional team, and the government representatives to prioritize user feedback that builds the framework for endpoint requirements.
• Implement flexible cross training to provide systems management, software packaging, training, IAVM & POAM, and testing.
• Create presentations and briefing status to key stakeholders.

• Bachelor's degree and 8 years of prior relevant experience; additional years of experience could be considered in lieu of a degree.
• Proven experience managing Client and Server system engineering resources supporting operations and sustainment teams.
• Possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Ability to operate with appreciable latitude in developing methodology and presenting solutions to problems with tactics, techniques, and procedures (TTP) development.
• Ability to contribute to deliverables and performance metrics where applicable.
• Familiarity with active directory/group policy.
• DoD IAT II (Sec ) or higher, prior to start.
• Experience with scripting/automation using PowerShell and/or other scripting languages.
• Experience troubleshooting issues in an expanding Cloud environment.
• A consultative/advisory mindset with the ability to guide Software Packagers with complex MECM/Intune package building.
• Experience in troubleshooting application issues in a Cloud and On Prem environment.
• Incident Management, Problem Management, and Change Request Management handling experience.
• Collaboration skillset with a MECM/Intune Release and Deployment Team in implementing new technology initiatives, standards, major changes, or upgrades to production environments.
• Must be a U.S. Citizen

Clearance:

• Active Secret Clearance or higher

• 10% Travel

• Hybrid remote (2-3 days per week of on-site support at Ft. Meade, MD; specific schedule may be adjusted based on mission and customer needs).

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically $140K-$155K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene is an Equal Opportunity Employer and fully complies with all EEOC regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.