Demo

VoIP Support Specialist Intern

U-Haul
Phoenix, AZ Intern
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/18/2025

Location :

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

U-Haul International Inc. is looking for a VoIP Support Specialist Intern to join our . As the primary point of contact for customers seeking technical assistance, you will provide comprehensive technical support for all VoIP-related matters. You will promptly respond to inquiries from various channels, including chat, queues, email, and ticketing systems, addressing technical issues and ensuring timely and efficient resolutions.

As a Support Specialist, you must possess effective communication skills to comprehend customer inquiries and provide appropriate solutions. Furthermore, a customer-oriented and patient demeanor is crucial for this job role.

This internship will start February 3rd and will run for 10 weeks.

Responsibilities :

Install and troubleshoot IP Phones at our mid-town campus

Install and troubleshoot Voice Software such as Attendant Console, Jabber, WebEx and other voice related software

Create trouble tickets for our Telecommunications Providers

MACD (Move, Add, Change, Delete) IP Phones and 3rd Party SIP Devices - On-Premises and Remote Locations

MACD End Users, Voicemail accounts, Directory Numbers, Translations and Route Patterns

MACD Configurations in our e911 system and Troubleshoot Un-provisioned calls

MACD Users and Permissions in our Report Server and be able to run basic reports

MACD Dialed Numbers using Configuration Manger

MACD Agent Teams and Skill Groups in Contact Center Management Portal

MACD Devices, Users and Permissions in our Call Recording Platform

MACD Ring Groups, Hunt Groups and Call Pick-up Groups

Be able to troubleshoot all the above responsibilities

Duties :

Monitor Team Email, Team Channel and Ticket System

Answer Incoming calls in a phone queue from our Field Locations, Mid-Town Campus and remote agents.

Complete incoming tickets from our Ticket System

Respond to the team email inbox and create tickets if necessary

Basic Qualifications :

Computer proficiency, including familiarity with email, word processing, spreadsheets and data entry

Problem-solving skills to address customer technical inquiries or issues

Ability to handle multiple tasks simultaneously, such as answering calls, responding to emails, and managing customer inquiries

Able to work Weekends and Holidays when needed

Genuine interest in helping and assisting customers

Willingness to seek assistance and escalate issues when necessary

Ability to understand and empathize with customer concerns

Ability to effectively communicate with customers and colleagues

Willingness to learn new processes and systems

Adherence to company policies and ethical standards

Preferred Qualifications :

1-Year of Customer Service and or Technical Support Experience

Basic understanding of computer hardware and software, computer networks and operating systems

Effective problem-solving skills to diagnose and resolve technical issues

Familiarity with remote support tools and the ability to assist users remotely

Experience or familiarity with ticketing systems used for tracking and managing support requests

Ability to handle multiple support tickets and prioritize tasks effectively

Patience and empathy when dealing with users experiencing technical issues

Willingness to engage in continuous learning to stay updated on new technologies and support processes

Perks of joining the U-Haul fleet :

Get your career moving with a company who empowers team members to the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members becomes the happiest and healthiest they can be.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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