What are the responsibilities and job description for the Workplace Solutions Customer Service Representative position at U-Haul?
Location :
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
The Workplace Solutions Customer Service Representative serves as the first point of contact for team members seeking guidance on company policies, procedures, and workplace concerns. This role supports the Workplace Solutions team by gathering initial information, providing basic policy guidance, and ensuring timely resolution or escalation of issues. The ideal candidate will have strong communication skills, attention to detail, and a commitment to fostering a positive work environment.
Key Responsibilities :
- Team member Support : Act as the first point of contact for team members seeking assistance with workplace concerns, policies, and procedures.
- Case Intake & Documentation : Collect and document relevant details regarding workplace issues, ensuring accuracy and confidentiality.
- Policy & Procedure Guidance : Provide basic guidance on company policies and procedures while ensuring compliance with federal, state, provincial, and local regulations.
- Escalation & Referral : Assess cases and escalate more complex issues to Workplace Solutions Specialist or other appropriate departments as needed.
- Data Entry & Recordkeeping : Maintain detailed and organized records of team member concerns and resolutions in Company systems.
- Compliance Support : Assist in ensuring adherence to workplace policies and employment laws by providing accurate information and directing team members to appropriate resources.
- Training Assistance : Support the Workplace Solutions team in preparing training materials and assisting with team member education initiatives.
- Confidentiality : Maintain strict confidentiality when handling sensitive information, including team member records, personal data, and workplace concerns.
Preferred Qualifications :
Here are just some of the programs U-Haul has available :
Full Medical coverage
New indoor fitness gym
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Prescription plans
Dental & Vision Plans
Business and travel insurance
YouMatter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness / Group Accident
24-hour physician available for kids
Subsidized gym / membership
MetLaw Legal program
MetLife auto and home insurance
Discounts on cell phone plans, hotels, and more
LifeLock identity Theft
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University
Savvy consumer wellness programs- from health care tips to financial wellness
U-Haul federal credit union
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
