Membership Engagement Specialist 2025

Membership Engagement Specialist

This is a civilian position that works for a 501(c)3 non-profit that supports the Air Force Academy.

UNITED STATES AIR FORCE ACADEMY ASSOCIATION & FOUNDATION

The United States Air Force Academy Association & Foundation (Association and Foundation) believe strongly that the United States Air Force Academy (?Academy?) is a vital national resource, upholding the invaluable mission of developing leaders of character for our Air Force, Space Force and nation. The Association & Foundation have joined forces to accomplish their complementary missions to actively support these leaders as well as the Academy and its cadets.

The core values of the United States Air Force Academy are Integrity First, Service Before Self, and Excellence in All We Do. These same core values guide the Association & Foundation, as well as our boards and staff.

THE OVERVIEW

The Association & Foundation, in support of the Academy (?Academy?), seeks a positive, energetic and detail-oriented professional to serve as the Membership Engagement Specialist (?Specialist?). This position will reside within the Alumni Relations Division.

POSITION RESPONSIBLITIES

• Understand, uphold, and promote the ethical standards and core values of the United States Air Force Academy (?USAFA?) and the Association & Foundation
• Learn and understand how the Association & Foundation interact with the Academy and other Academy-related nonprofit organizations that support various areas of the Academy
• Provide excellent membership support including membership acquisition, assistance, and retention efforts in a timely, responsive manner reporting to the Membership Engagement Manager
• Serve as the main point of contact for membership and membership benefit questions via telephone or email; route escalated questions as appropriate
• Update membership information as appropriate; proactively seek membership for graduates under ?Membership for All Graduates? program
• Support membership event planning and logistics as directed by the Membership Engagement Manager
• Stay informed of membership benefits; provide accurate and timely information for inquiries
• Update Association of Graduates (?AOG?) Parent & Family App events and key information
• Maintain national parent product clearinghouse to assist parent clubs
• Support AOG Parent Ambassador program, ensuring graduate parent continuity and engagement with the Association
• Coordinate and support AOG-provided Weebly websites for USAFA parent clubs; provide limited technical support for current Weebly websites for active AOG chapters and affinity groups Coordinate with Weebly/SquareSpace technical and admin support personnel as required
• Support the annual Graduate Dependent Scholarship Program
• Manage AOG Zoomie Delivery Service
• Support a strong alumni travel program collaborating with other service academies
• Collaborate closely with alumni relations teammates
• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Positive, energetic and engaging personality
• Possess strong customer service and collaboration skills
• Possess excellent written and oral communication skills
• Ability to use organizational skills and manage multiple tasks concurrently
• Apply initiative, creativity, and sound judgment to appropriate situations
• Work collaboratively with colleagues and with a diverse customer base
• Meet project deadlines, which includes working accurately and thoughtfully under pressure
• Maintain a high level of professionalism, confidentiality, and emotional intelligence
• Committed to excellence and high-performance results

QUALIFICATIONS

• A bachelor?s degree is preferred
• First-hand knowledge or connection to the Air Force Academy is preferred
• Working knowledge in hybrid video conferencing systems such as Microsoft Teams and Zoom
• Working knowledge of alumni engagement and relations in a higher education setting
• Working knowledge with Raiser?s Edge or similar CRM database

• Working knowledge Microsoft Office 365 program suite
• A valid driver?s license and any related insurances
• Be able to pass a DBIDS Background check, which is required in order to maintain access to the Association of Graduates principal offices on the Academy
• This position will require the ability to work some evenings and weekends

COMPENSATION AND BENEFITS

The hourly range for this position is $23.08-$24.04 ($48,000.00 - $50,000.00 annual estimate). The Association & Foundation offer a competitive benefits package including but not limited to medical, dental, vision, life insurance, short-term and long-term disability, retirement, and paid time off for all full-time employees.

SUBMISSION INSTRUCTIONS

Applicants must submit a cover letter and a resume to receive full consideration. The position will remain open until filled.