IT Specialist (CUSTSPT).

Duties

• Providing customer support and other end user services with regard to overall automation equipment, classified and unclassified networks, and customer hardware and software requirements.
• Serves as helpdesk liaison between battalion end users and external agencies
• Updats and maintains helpdesk Standards of Procedure (SOP), automated system access procedures and historical documentation.
• Evaluating and processing lifecycle replacement actions.
• Facilitates account creation for inbound end users and account deletion for outbound end users.
  
  

Requirements

Conditions of Employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• In accordance with Change 3 to AR 600-85, Alcohol and Drug Abuse Prevention and Control Program, individual must successfully pass a urinalysis screening for illegal drug use prior to appointment and periodically thereafter.
• Must be able to obtain and maintain a TOP SECRET/SCI security clearance based on a single scope background investigation (SSBI) with eligibility for sensitive compartmented information (SCI).
• Must be willing to undergo and successfully complete a counterintelligence-scope polygraph examination on a pre-appointment and periodic basis.
• All INSCOM may be subject to extended TDY or worldwide deployments during crisis situations to perform mission essential functions as determined by management.
• Must be able to obtain and maintain access to NSA facilities and networks.
• Temporary Duty (TDY) travel will be required and will constitute up to 25% of the time.
• Position is considered Non-Combat Essential (NCE) in support of the Army’s mobilization and wartime mission during periods of increased tension and mobilization and could be assigned to any location worldwide
• Must sign DD Form 2365, acknowledging the conditions described above and the requirement to maintain certain levels of medical, security, performance, conduct, and overall fitness to be fit for assignment to an austere/stressful combat environment.
• Failure to perform the duties of this position in an emergency may result in appropriate action – defined as separation for the efficiency of the Federal service under the procedures contained in 5 CFR 752.
  
  

Qualifications

Who May Apply:

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See

• 10-Point Other Veterans’ Rating
• 30 Percent or More Disabled Veterans
• 5-Point Veterans' Preference
• Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee
• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army)
• Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement
• Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30%
• Non-Department of Defense (DoD) Transfer
• Prior Federal Service Employee
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• United States Citizen Applying to a DCIPS Position
  
  

Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement.

To qualify based on your experience, your resume must describe at least one (1) year of experience which prepared you to do the work in this job. Specialized experience is defined as: Providing end user network support on all classified and unclassified network services and equipment; managing/providing helpdesk support, system analysis, the ad installation and maintenance of computing equipment, databases, and permissions for all classified and unclassified networks; administering power user training to subordinate information management officers (IMOs) to ensure appropriate technical training requirements and appointment letters are obtained and maintained; and, collaborating with section leader and section staff members regarding user requirements and recommends solutions for customer requirements. This definition of specialized experience is typical of work performed at the next lower grade/level in the federal service (GG/GS-09).

In addition, your resume must show you have Information Technology-related experience demonstrating each of the four competencies as defined:

• Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  
  

You will be evaluated on the basis of your level of competency in the following areas:

• Information Management
• Information Resources Management (IRM)
• Information Technology Customer Support
• Teaching Others
  
  

Education

In addition, you may qualify for this position if you have successfully completed a Ph.D. or equivalent doctoral degree; OR three (3) full years of progressively higher level graduate education leading to such a degree; OR an LL.M. in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position, such as Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks; OR a combination of specialized experience and education. Please note: If you are relying on education to qualify for this position, you must attach a copy of your transcripts for verification.

Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at -

• Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please submit your foreign education evaluation with your application.
  
  

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the
• This is a Career Program (CP) 34 - information Technology Management position.
• Multiple positions may be filled from this announcement.
• Salary includes applicable locality pay or Local Market Supplement.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit
• Recruitment/Relocation/Retention Incentives may be authorized.
• Advanced In-Hire may be authorized.
• Situational or ad-hoc telework may be considered on a case-by-case basis.
• If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an
• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
  
  

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.