Information Technology Specialist (CUSTSPT) NF-03

Summary

This position is for Directorate of Family and Morale, Welfare and Recreation (FMWR) at Fort Drum, New York. FMWR includes Child and Youth Services, Business Recreation, and Support Services, which enable Soldier readiness, support the resiliency and well-being of Soldiers and Families.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for (2) professional and personal references on your resume.

This job is open to

• 
  
  The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
  
  
  
  Clarification from the agency
  
  U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
  
  Duties
  
  
  • Under the lead of a full performance specialist, performs highly structured, entry-level work designed to develop broader and more in-depth knowledge and skills needed to perform higher-level assignments.
  • Assignments include, delivery of Information Technology customer support services, including system hardware/software installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
  • Uses established industry practices, procedures or policies to determine the most appropriate approach to problem resolution.
  • Applies information security/information assurance policy, principles and practices.
    
    
  Requirements
  
  Conditions of Employment
  
  
  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Subject to satisfactory completion of all pre-employment checks in accordance with Army Regulation 215-3.
  • This position requires a favorably adjudicated T1/NACI background investigation.
    
    
  Qualifications
  
  All candidates MUST meet at least one (1) of the the below ways to qualify:
  
  #1: Bachelor's Degree
  
  Must possess a Bachelor's Degree WITH a major study (minimum of twenty-four (24) semester hours) in any of the following:
  
  
  • computer science, or
  • engineering, or
  • information science, or
  • information systems management, or
  • mathematics, or
  • operations research, or
  • statistics, or
  • technology management
    
    
  If qualifying this way, transcripts (not a diploma) MUST be provided at the time of application.
  
  #2: IT Certification
  
  Must Have Intensive Training That Provided You An IT Certification And Also Provided You With The Demonstrated Knowledge And Skills In Applying The Following:
  
  
  • Performing highly structured, entry level work designed to develop broader and more in-depth knowledge and skill needed to perform higher level assignments; AND
  • communicating factual and procedural information clearly, orally and in writing; AND
  • gathering and analyzing basic facts and drawing conclusions; AND
  • data storage, software applications and networking.
    
    
  If qualifying this way, the IT Certification MUST be provided at the time of application AND your resume must clearly demonstrate any applicable knowledge and skills.
  
  #3: Work Experience
  
  Possess At Least One (1) Year Of Full-time Experience Performing Duties That Have Provided You With The Following Knowledge And Skills:
  
  
  • Performing highly structured, entry level work designed to develop broader and more in-depth knowledge and skill needed to perform higher level assignments; AND
  • communicating factual and procedural information clearly, orally and in writing; AND
  • gathering and analyzing basic facts and drawing conclusions; AND
  • data storage, software applications and networking.
    
    
  If qualifying this way, your resume must clearly demonstrate any applicable knowledge and skills.
  
  #4: Combination of Education and Experience
  
  Possess a combination* Of The Above Listed Experience, Education And Intensive Training That Provided You With The Following Knowledge And Skills:
  
  
  • Performing highly structured, entry level work designed to develop broader and more in-depth knowledge and skill needed to perform higher level assignments; AND
  • communicating factual and procedural information clearly, orally and in writing; AND
  • gathering and analyzing basic facts and drawing conclusions; AND
  • data storage, software applications and networking.
    
    
  *EXAMPLES for Combination of Experience & Education:
  
  
  • 3 months of the experience doing the specified knowledge and skills PLUS 3 years of education (90 semester hours completed) that included 24 semester hours in the fields identified above, OR
  • 6 months of the experience doing the specified knowledge and skills PLUS 2 years of education (60 semester hours completed) that included 24 semester hours in the fields identified above, OR
  • 9 months of the experience doing the specified knowledge and skills PLUS 1 year of education (30 semester hours completed) that included 24 semester hours in the fields identified above.
    
    
  If qualifying this way, transcripts (not a diploma) MUST be provided at the time of application and your resume must clearly demonstrate any applicable knowledge and skills & required lengths of experience.
  
  PLEASE NOTE: Your resume & application package must reflect the qualifications stated in the announcement and questionnaire to be rated eligible.
  
  Education
  
  If using Education to qualify: YOU MUST UPLOAD TRANSCRIPTS (NOT DIPLOMA) AT THE TIME OF APPLICATION.
  
  Additional information
  
  This is a Standing Register Job Announcement to provide a ready pool of available applicants as needed. Applicants will be referred to selecting officials as vacancies occur. Initial Cut-off is: 2/10/2025 at 11:59 p.m. EST. Applications received by this cut-off will be considered first.
  
  This position is located within the NAF Support Services Division.
  
  Area Of Consideration:
  
  
  • The AREA OF CONSIDERATION for this vacancy announcement is U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation Worldwide; however, applicants that do not reside in the local commuting area (defined as a 100-mile radius) of Fort Drum, NY MUST be willing to relocate to the area AT THEIR OWN EXPENSE no later than 15 days after receipt of an Official Job Offer. Spouse Employment Preference (SEP) and Involuntarily Separated Military Preference (ISMP) are included in this area of consideration).
    
    
  Manual Applications:
  
  
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 p.m. EST by Initial Cut-Off date to receive first consideration but no later than 3:00 p.m. on 03/03/2025 in order to process your application in a timely manner.
    
    
  PCS Costs
  
  
  • Payment Permanent Change of Station (PCS) costs are NOT authorized, based on a determination that a PCS move is NOT in the Government's interest.
    
    
  Pay-Band (NF) Allowances and Differentials
  
  
  • This is a pay-banded position.
  • Night differential has been authorized by the Collective Bargaining Agreement for Bargaining NF & CY positions and will be paid at the rate of basic pay plus an additional 10 percent of that rate for all regular scheduled work between the hours of 6:00 p.m. and 6:00 a.m. (including periods of leave and holidays).
  • Sunday premium pay has been authorized by the Collective Bargaining Agreement for regular NF & CY bargaining employees and will be paid at the rate of 25% of the employee's basic rate of pay for all hours of a non-overtime tour of duty when any part of the scheduled tour is performed on Sunday (including periods of leave and holidays).
    
    
  Incentives and Bonuses
  
  
  • Incentives will NOT be paid.
    
    
  Non-Foreign Overseas Allowances
  
  
  • Non-foreign overseas allowances, cost of living (COLA), and differentials will NOT be paid.
    
    
  Please check out our Applicant Information Kit:
  
  
  • It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF Applicant Information Kit.pdf).
    
    
  Other:
  
  
  • Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
    
    
  How You Will Be Evaluated
  
  You will be evaluated for this job based on how well you meet the qualifications above.
  
  Applicants Can Claim The Following Eligibilities:
  
  
  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)
    
    
  Required Documents
  
  The Following Documents Must Be Submitted With Your Application:
  
  
  • Resume
    
    
  The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  
  
  • Cover Letter
  • DD-214/ Statement of Service
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript
  • Documents (e.g., resumes & education) in a foreign language must be provided in English at the time of application.
  • Please do NOT submit inappropriate information (e.g., classified information, a photograph, or illicit or lewd content) in your application package. This is an automatic disqualifier, and your application package will NOT be considered.
    
    
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  
  How to Apply
  
  You may submit your application package using one of the two methods identified below: 2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
  
  
  • Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12682938. Announcement closes at 11:59 PM Eastern Time on 03/03/2025 to receive consideration.
  • Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12682938.
  • Complete the online application, verify the required documentation is included with your application package, and submit the application.
  • You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
    
    
  Agency contact information
  
  Fort Drum NAF HR Office
  
  Phone 315-774-5393 Email usarmy.drum.chra-ne.mbx.cpac-naf@army.mil
  
  Address BN-NAF-W0XQAA US ARMY GARRISON FORT DRUM
  
  DO NOT MAIL
  
  Fort Drum, NY 13602
  
  US
  
  Next steps
  
  Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!