Travel Clerk NF-02

Summary

This position is located at Leisure Travel Services at Schofield Barracks Hawaii (Island of Oahu).

Leisure Travel Services provides exceptional military rates for numerous attractions throughout Hawaii and beyond.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

This job is open to

• 
  
  The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.
  
  
  
  Clarification from the agency
  
  This announcement is open to the general public, to include U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
  
  Duties
  
  
  • Provide patrons with comprehensive information regarding available leisure activities, including tours, sporting events, theaters, and special events.
  • Assist individuals in planning travel itineraries not requiring commercial transportation, including securing hotel reservations and other local services.
  • Maintain and organize brochures, price listings, and related information for customer use. Ensure the availability and accuracy of informational materials.
  • Receive payments, issue receipts, and document business transactions accurately and promptly.
  • Perform related administrative duties to ensure smooth operation and customer satisfaction.
    
    
  Requirements
  
  Conditions of Employment
  
  
  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one-year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2. In addition, the incumbent may be subject to additional background checks if required to have regular and recurring contact with children.
  • Incumbent may also required to complete a Tier 1 background investigation for a Common Access Card for physical access to federally-controlled facilities.
    
    
  Qualifications
  
  MINIMUM CRITERIA:
  
  
  • Experience which involved dealing with the general public and performing financial transactions.
    
    
  Highly Qualified Criteria
  
  
  • Proven work experience and extensive knowledge of all Hawaiian Islands, including accommodations, attractions, and activities. Ability to provide advice to customers regarding where to stay, what to see, and what to.
  • Demonstrated experience and knowledge in booking travel arrangements with airlines, hotels, car rentals, and cruise lines via phone or online for both Hawaiian Islands and abroad travel.
  • Must possess effective communication skills with customers and reservation agencies. Experience advising guidelines and requirements.
  • Proven ability to deliver exceptional customer service and maintain client satisfaction.
  • At least one (1) year of experience using computer programs, point-of-sale (POS) systems, or reservation system.
    
    
  NOTE: To be evaluated as a highly qualified candidate, your resume MUST clearly reflect the knowledge and experience listed under both minimum criteria and highly qualified criteria above. Applicants who meet both minimum criteria and highly qualified criteria will be referred to the selecting official for consideration first.
  
  Additional information
  
  Area Of Consideration
  
  
  • The Area of Consideration for this vacancy announcement is LOCAL, Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.
    
    
  Manual Applications:
  
  
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 PM HST by 01/23/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.
    
    
  Allowances, Incentives, and PCS Costs:
  
  
  • Allowances, differentials, or incentives will not be paid.
  • Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
    
    
  Please check out our Applicant Information Kit:
  
  
  • It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF Applicant Information Kit.pdf )
    
    
  Other
  
  
  • First cutoff date for consideration is January 09, 2025. Additional applicants will be referred to management upon request.
  • Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Army PAY SETTING Rules/Requirements apply to this vacancy announcement.
  • Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.
  • Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
    
    
  How You Will Be Evaluated
  
  You will be evaluated for this job based on how well you meet the qualifications above.
  
  Applicants Can Claim The Following Eligibilities
  
  
  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)
    
    
  If you are claiming any of the above eligibilities, your supporting documentation must be received at the time of application.
  
  Required Documents
  
  The Following Documents Must Be Submitted With Your Application
  
  
  • Resume
    
    
  The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
  
  
  • Cover Letter
  • DD-214/ Statement of Service
  • DA Form 3434
  • Marriage Certificate
  • PCS Orders
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
    
    
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  
  How to Apply
  
  You may submit your application package using one of the two methods identified below:1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12654681. Announcement closes at 11:59 PM Eastern Time on 01/23/2025 to receive consideration.
  
  
  • Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12654681.
  • Complete the online application, verify the required documentation is included with your application package, and submit the application.
  • You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  • It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
  • Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
    
    
  2. Manually: Please refer to the "Additional Information" section of this announcement for instructions.
  
  Agency contact information
  
  NAF CPAC Hawaii Job Information Center
  
  Phone 808-656-1459 Email usarmy.shafter.usarpac.mbx.nafjobs@mail.mil
  
  Address EW-NAF-W3RBAA US ARMY GARRISON HAWAII
  
  DO NOT MAIL
  
  Fort Shafter, HI 96858
  
  US
  
  Learn more about this agency
  
  Next steps
  
  Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!