Trainer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We're seeking an experience trainer to join our Wooster Rd operations center. This trainer will help facilitate a dynamic learning experience for our lockbox new hires. You will work Monday - Friday on a 1st shift, except for IRS peaks, and some weekend new hire training is needed.

Job highlights:

• Facilitates the delivery of training/learning solutions at U.S. Bank.
• Delivers new hire on-boarding/new hire orientation, Knowledge, Skill and Ability training, and/or other required training using a variety of techniques including classroom training, online training, and other technologies.
• Facilitates both technical hands-on training and soft skill training in a payment processing center environment.
• Supports business line and/or corporate wide training initiatives.
• Primary support will be for the Bonds Redemption business but will also support the Remittance and IRS lockbox as needs are identified.
• May identify and assess training needs of clients, recommend improvements to skills training, new hire orientation and training programs, and other business line programs/initiatives.
• May evaluate the effectiveness of training programs/initiatives and make recommendations for improvements.

Position will require General Agency Baseline clearance to hire but will also require IRS and General Agency Standard clearance upon starting.

Facilitates dynamic learning experiences for assigned business lines, topics, and levels in classroom and virtual formats with differing levels of complexity aligned to desired goals/strategies/outcomes ranging from new hire training to more complex delivery, development and consultation. Serves as a catalyst for learning by understanding the learner’s needs, creating the right environment for learning, building rapport with participants, and using the appropriate delivery options and media to make learning, engaging, effective, relevant and applicable. Selects and aligns delivery options and media for training and learning events to the desired learning or behavioral outcomes. Assists with needs analysis, design, and development of learning solutions; supports with recommendation of learning or performance solution. Supports evaluation and measurement of programs and implements improvements as needed. Coordinates session logistics associated with planning learning events such as roster management, monitoring training rooms and appropriate technology, as well as communications. Leverages learner feedback, survey data to improve learner experience.

Basic Qualifications
- Bachelor's degree in business, human resources, or related field, or equivalent work experience
- Less than one year of learning & development, HR, or business experience

Preferred Skills/Experience
- Good understanding of adult learning and instructional design principles, practices, and learning sciences particularly in the areas of training and facilitation methods
- Basic dynamic facilitation skills for various audiences
- Ability to set and meet goals and action plans
- Ability to interpret data to create actionable training plans based on insights
- Effective interpersonal, verbal and written communications skills.

- Ability to effectively present and facilitate including the use of audio visuals, online, and other technologies.

- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Salary : $23 - $30