Card Customer Service Advisor

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.

We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.

S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at all from Day One.

Job Description

We’re seeking individuals who are personable and naturally friendly, detail-oriented, goal driven, and excellent communicators.

You will work in a fast-paced environment and utilize your exceptional customer service skills. You will receive 7-weeks of paid training, designed to maximize your potential from the start of your employment.

This is REMOTE ONLY in : Utah, Idaho, Florida, and Minnesota.

If you’re outside of these states, please refer to our career site for opportunities in your area.

Pay : $20 / hour

Start Date : April / May

Training : Monday - Friday for the 1st 7-weeks 9 : 30 am - 6 : 00 pm Central

Schedule after training : 10 : 30 am 7 : 00 pm Central

Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday.

Equitable days off are scheduled during the week in which a weekend shift is worked. Varying schedules starting at 10 am / 40 hours per week.

As a Card Customer Service Advisor, you’ll provide high quality customer service by responding to telephone inquiries, requests and problems.

• Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include : resolving customer inquiries and problems on first contact;
• providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate;

account maintenance; taking card, check or other orders; acting on lost or stolen cards / checks; and researching customer problems that could not be resolved during the initial contact.

Responsibilities include :

• Answer incoming calls and assist customers with questions and concerns related to their credit card accounts.
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
• Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
• Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.

S. Bank can help meet their financial needs

• Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide customers through troubleshooting, navigating the company website / mobile app or using the products or service using digital tools
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Why Should You Apply :

• You’re passionate and want to make a difference in people’s lives.
• You like hands-on training to set you up for success.
• You love interacting with customers and building loyalty.
• You are seeking excellent training and development opportunities with higher earning potential and career advancement.
• You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and Employer-funded Pension Plan

Basic Qualifications

• High school diploma or equivalent
• Two to four years of relevant experience

Preferred Skills / Experience

• Good knowledge of concepts, practices, policies and procedures of banking products and services
• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Ability to identify and resolve / escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

USBOps

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits :

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.

That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Our benefits include the following (some may vary based on role, location or hours) :

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Salary : $20