Junior Operations and Customer Service Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Job Description - Junior Operations and Customer Service Specialist

We have a new opportunity for someone to join our dynamic Operations team based in Warsaw as a Junior Operations and Customer Service Specialist within the Master File Maintenance Team, supporting North American customers.

You will be responsible for processing changes and updates to customer account records and dealing with a variety of customer queries, problem solving and responding to customer requests for information. This requires thorough knowledge of our products and services, all of which you will receive in depth training on, to support your success in the role.

This is a key role which involves collaboration with internal teams such as Sales and Customer Account Management but also with external customers, merchants and partners.

Our Operations function offers lots of great opportunities for training and career development across multiple pathways.

Key Responsibilities:

• Entering new account information
• Changing information on existing accounts
• Recording transactions
• Receiving, classifying, consolidating and summarising documents and information
• Completing reports and providing administrative support
• Customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information
  
  
  

Basic Qualifications:

• High school diploma or equivalent
• Two to three years of clerical and customer service experience
  
  
  

Preferred Skills & Experience

• Basic knowledge of products, services, terminology, procedures and systems related to assigned area
• Good customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to resolve complex problems with minimal guidance
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills
• English speaking skills
  
  
  

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.