What are the responsibilities and job description for the IT Support Specialist I position at U.S. Courts?
Duties
- Provides first-call response to all users with IT related issues.
- Responds to requests by all judges' chambers and court units requiring assistance in the use of software and hardware.
- Acts as the technical expert in solving computer system problems by analyzing system failures to identify the nature and source of the failure and takes corrective action.
- Assists in developing creative solutions to address new operational requirements and enhance the overall effectiveness and efficiency of systems and personnel in the court.
- Assists with the administration of the day-to-day operations and support of computer systems, networks, and other major systems to ensure reliable and effective operations.
- Establishes and maintains contact with other court IT support personnel at different locations to stay knowledgeable of developments, techniques, and user applications.
- Assists in evaluating current automated office functions and makes recommendations on technical and operational changes or enhancements to existing system configurations, usage, and procedures.
- Assists in the research and procurement of new equipment and software packages.
- Coordinates the repair of hardware in satellite judges' chambers and offices.
- Installs and tests new and revised releases of national and commercial applications and systems.
Requirements
Conditions of Employment
N/A.
Qualifications
The position requires a bachelor's degree, preferably in computer science or a related field, or equivalent experience and at least two years specialized experience with demonstrated computer support skills applicable to the duties described above, including, but not limited to:
- Detailed, current, and comprehensive knowledge of PC software and hardware;
- Superior diagnostic and analytical competence;
- Ability to communicate effectively with others, both orally and in writing;
- Capacity to work harmoniously with others, both technical and non-technical; and
- Ability to travel overnight occasionally.
Extensive experience using, configuring, deploying, and supporting the following Microsoft applications in an enterprise environment is highly desired:
- Outlook
- Office 365
- OneDrive
- OneNote
- SharePoint Online
- Teams
- Knowledge of cybersecurity best practices and concepts.
- Ability to read, analyze, and create PowerShell scripts.
- Familiarity with Active Directory and Group Policies.
- Workstation imaging experience.
- Strong writing skills and ability to develop user documentation.
Education
A bachelor's degree preferably in computer science or a related field or two (2) years of specialized experience with demonstrated computer support skills applicable to the duties.
Additional information
The Office of the Circuit Executive for the Fifth Circuit is accepting applications for an IT Support Specialist I. The Fifth Circuit is composed of the federal courts and federal public defender organizations in Texas, Louisiana, and Mississippi, and is the second largest circuit in the federal system. The IT department for the Court of Appeals is located in the Circuit Executive's Office in New Orleans and is staffed with highly skilled and experienced professionals. The department utilizes the latest technologies and a team-based approach to provide a superior level of service to judiciary personnel.
Other Information
- Only qualified applicants who submit complete applications will be considered for this position.
- Candidates selected for an interview will be administered a technical skills test and writing exercise.
- Applicants must be United States citizens or otherwise eligible to work in the federal court system.
- The court provides reasonable accommodations to applicants with disabilities.
- Funding is not available to support interviewee travel or relocation expenses.
- A background investigation, including fingerprint and records check, will be conducted as a condition of employment.
- All employees of the Judiciary are "At-Will" employees in the excepted service.
- The position is subject to mandatory electronic funds transfer for payment of salary.
- The court reserves the right to modify the conditions of this job announcement, withdraw the job announcement, or fill the position, any of which actions may occur without any prior written or other notice.
- The United States Courts, Fifth Judicial Circuit, is an Equal Opportunity Employer.
Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants must be citizens of the United States or be authorized to work in the United States. Testing will be conducted to confirm applicant's knowledge and proficiency. The court will conduct an evaluation of each applicants' qualifications and materials after receipt of a complete application packet.
Benefits
Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
A complete applicant's packet must include: a cover letter, a current/detailed resume, AND a completed Application for Judicial Branch Federal Employment (Form AO-078).
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Qualified applicants must submit a cover letter, résumé, and form AO78 via email (as a single PDF only) to: vacancy@ca5.uscourts.gov - The AO78 Federal Judicial Branch Application for Employment can be obtained from the Fifth Circuit's Website, https://www.ca5.uscourts.gov/.
Agency contact information
Human Resources UnitEmailvacancy@ca5.uscourts.govAddressUnited States Court of Appeals for Fifth Circuit
600 Camp Street, Room 109
New Orleans, LA 70130
USNext steps
Due to the volume of applications received, only applicants who are selected for interviews will be contacted by the court.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
Required Documents
A complete applicant's packet must include: a cover letter, a current/detailed resume, AND a completed Application for Judicial Branch Federal Employment (Form AO-078).
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
More than one position may be filled from this recruitment. This announcement is open until filled. Applicants must be United States Citizens or eligible to work in the United States to apply to this posting.
