Systems and Network Administrator

This position is located in the Clerk's Office of the United States District and Bankruptcy Courts for the District of Columbia. The Systems and Network Administrator provides day-to-day operational support for Microsoft, Cisco, and VMware based information technology infrastructure, including Windows servers and Active Directory.

Qualifications:

Required Education and Experience: The successful candidate must possess a bachelor's degree from an accredited college or university in information technology or a field closely related to the subject matter of the position.

To qualify for the CL-27, the candidate must also possess a minimum of two years of specialized experience.

To qualify for the CL-28, the candidate must also possess a minimum of two years of specialized experience or the completion of a master's degree or two years of graduate study (27 semester or 54 quarter hours) in an accredited university in a field closely related to the subject matter of the position.

Specialized Experience: Progressively responsible experience that is in, or closely related to, the work of the position that has provided the particular knowledge, skills and abilities to successfully perform the duties of the position.

Preferred Experience: The ability to communicate effectively both orally and in writing is critical. Must have excellent interpersonal skills and be able to effectively communicate with technical support staff and non-technical users. Must be able to maintain complete and highly accurate records and files.

Excellent organizational skills, the ability to respond to requests on short notice, and the ability to manage multiple tasks and stringent deadlines are essential.

Must exercise good judgment, flexibility, and initiative.

Responsibilities:

The incumbent ensures effective and efficient server maintenance and operations workflow and practices to help improve availability and performance of systems and dependent environments. The incumbent reports directly to the Director of Information Technology.

Situational telework may be available; however, this is not a full-time telework position.

The duties include, but are not limited to the following:

• Monitor system and network performance, analyze, isolate, and solve complex system and network problems.
• Perform software and hardware installations, updates, upgrades, and configurations/reconfigurations.
• Develop expertise and prepare instructions to train users on new technologies.
• Perform administrative support and troubleshooting of Microsoft Office 365, Active Directory, and Group Policy.
• Participate in and support vulnerability assessment and mitigation.
• Participate in the development, testing, and implementation of disaster recovery procedures for all automated information systems.
• Perform local and remote access support and troubleshooting.
• Research and make recommendations in all areas of automation needs.
• Maintain and support the Court's local area networks, storage devices, physical and virtual environments.
• Ensure all systems are configured, maintained, and operated to meet local and national standards.
• Perform helpdesk related duties and provide on-call support.
• Perform other duties as assigned.

Salary : $66,197