Public Safety Dispatcher

Help Help

Duties

The major duties of the Public Safety Dispatcher position include, but are not limited to, the following:

• Serves as a dispatcher for the US Park Police, applying in-depth knowledge of dispatch operating systems, databases, and equipment, as well as knowledge of dispatch policies and past practices to isolate and solve unusual and difficult technical problems.
• Performs dispatch and call taking services for a wide variety of complex public safety related incidents and operations.
• Coordinates rescue, ambulance, and helicopter operations, etc., of various agencies.
• Receives and evaluations emergency calls for service.
• Provides dispatch support to law enforcement activities.
• Queries & relays wants, warrants, drive and vehicle status, Be on the Lookout (BOL), and Attempt to Locate (ATL) information for law enforcement contact and investigations.
• Serves as a certified operator of National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS), and state criminal information networks (i.e., ACCESS, TLETS, VCIN, etc). Accesses, analyzes, and utilizes information from a variety of national, state,
• Monitors a variety of alarm systems including intrusion, fire, robbery, panic, and maintenance related systems. Analyze alarms. Ensures appropriate response. Reports on alarm systems troubles.
• Assists law enforcement officers with investigations.
  
  

Pay Information:

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

Salary will vary based on locality.

Washington, DC:

• GS-6 range: $50,326 to $65,425 per year
• GS-7 range: $55,924 to $72,703 per year
• GS-8 range: $61,933 to $80,510 per year
  
  

San Francisco, CA:

• GS-6 range: $54,914 to $71,390 per year
• GS-7 range: $61,023 to $79,331 per year
• GS-8 range: $67,579to $87,851 per year
  
  

New York, NY:

• GS-6 range: $51,829 to $67,379 per year
• GS-7 range: $57,594 to $74,874per year
• GS-8 range: $63,782 to $82,915 per year
  
  

Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.

Duties will be developmental in nature when filled below the full performance level.

Help Help

Requirements

Conditions of Employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
• You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• This position has an intermittent work schedule; you will be subject to call and will have no pre-scheduled work schedule.
• This position has a mixed work schedule based on the varying workload, and your work schedule is subject to change from part-time to full-time to on-call as workload dictates.
• If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
• Must be able to obtain and maintain a Secret clearance.
• This position has been designated "Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
• Within 12 months of employment, you must be able to obtain and maintain required dispatching and emergency management certifications determined by locality selected. This may include National Criminal Information Network (NCIC), National Law Enforcements Communications System (NLETS), and State criminal information networks (i.e., ACCESS, TLETS, VCIN, etc.) , and/or Emergency Medical Dispatching (EMD).
  
  

Qualifications

All qualifications must be met by the closing date of this announcement-06/26/2024-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40 hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To Qualify For This Position At The GS-06 Grade Level, You Must Possess All Of The Following Minimum Qualifications By Close Of The Announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment to provide information; AND Collect information from callers and input into computer system.

To Qualify For This Position At The GS-07 Grade Level, You Must Possess All Of The Following Minimum Qualifications By Close Of The Announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Customer service-based experience in a high-pace environment where the ability to make quick decisions is key; Operate multi-line telephones, computers or radio equipment while inputting information collected from callers into computer systems; Operate public safety dispatch systems such as NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD) with limited supervision; AND Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems.

To Qualify For This Position At The GS-08 Grade Level, You Must Possess All Of The Following Minimum Qualifications By Close Of The Announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Perform public safety dispatching (law enforcement. emergency medical, search and rescue, and fire) using personal computers and software programs to input data collected from callers; Independently operate public safety dispatch systems as: NCIC, NLETS, CLETS, or Computer-aided Dispatch (CAD); Operate computer-based equipment to include, but not limited to alarm monitoring systems, records management systems, computer aided dispatch systems, message notification systems, and report writing systems; and, Obtain information from incoming callers to disseminate during emergency situations.

You MUST include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Additional information

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected.

The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.

Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.

Physical Demands: Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee" meaning they are required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.

Working Conditions: The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled.

This position has several locations. Pay will be set based on location. Click here for the OPM Salaries and Wage to calculate locality pay.

The National Park Service has determined that the duties of this position are NOT suitable for telework.

Please note: The New York location dispatchers will be required to work in a Communications Center located in Staten Island, NY 10305. Currently, only night shift positions are available for the New York location.

Read more

• Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

Candidates Will Be Rated And Ranked Using Category Rating Procedures. These Procedures Place Candidates With Veteran's Preference Above Non-preference Eligibles Within Each Category. Veterans With a Service Connected Disability Of At Least 10 Percent Are Listed In The Highest Quality Category, Except When The Position Being Filled Is Scientific Or Professional At The GS-09 Grade Level Or Higher. Under Category Rating, Candidates Will Be Rated And Ranked Into One Of Three Categories:

• Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
• Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
• Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
  
  

You will be evaluated on the following competencies:

• Attention to Detail
• First Response
• Interpersonal Skills
• Oral Communication
• Technical Competence
  
  

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a panel resume review and structured interview. These assessments measure the critical competencies listed above that are required to successfully perform the job.

Salary : $50,326 - $87,851