What are the responsibilities and job description for the Recreation Fee Technician (Seasonal) position at U.S. Department of the Interior?
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Duties
The typical seasonal entry-on-duty period is April-November but can be variable during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: As soon as Possible.
"The major duties of the Recreation Fee Technician position include, but are not limited to, the following:"
Requirements
Conditions of Employment
All qualifications must be met by the closing date of this announcement-05/01/2025-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40 hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
To Qualify For This Position At The GS-05 Grade Level, You Must Meet The Following Minimum Qualifications By Close Of The Announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: a working knowledge of fee collection policies, practices, and procedures in order to perform a wide variety of clerical and technical duties associated with the collection, deposit, tracking, and expenditure of fee revenue collected from the public under legal authorities; knowledge and skill in money handling (including accurately completing standard mathematical calculations) in order to process cash, checks, and credit card transactions; ability to deal effectively with a high volume of personal contacts, provide excellent customer service, and resolve visitor complaints; ability to use various types of computer programs to maintain and retrieve fee program information from automated data systems; research and resolve a variety of non-routine problems with automated reservations; review fee collection shift records for completeness and accuracy . You must include hours per week worked.
-OR-
EDUCATION: Successful completion of at least four years above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. You must include transcripts.
-OR-
COMBINATION of EXPERIENCE AND EDUCATION: Successful completion of a combination of education and experience as described above. To compute this percentage, first divide the total months of qualifying experience by 12. Then divide the number of completed semester hours of education above high school (that are in excess of 60 semester hours) by 60. Add the two percentages together; the total percentage must equal at least 100 percent to qualify. NOTE: Only education above high school in excess of more than two-years may be used to qualify for this position. You must include a copy of your transcripts.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week.
Education
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Additional information
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
Non-Competitive Rehire Eligibility: Temporary seasonal employees can only maintain their non-competitive rehire eligibility if they work no more than a combined total of Temporary NTE less than 1040 hours anywhere in the National Park Service (NPS) within their established service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS).
If you have held a temporary seasonal appointment in the past 12 months and have already worked the maximum temporary appointment less than 1040 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1040 hours in your established service year will result in the loss of your non-competitive rehire eligibility.
The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1040 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1040 hours, unless granted an exception by OPM.
Employment may be terminated at any time due to fluctuations in funding levels, project needs, employee performance, or other considerations.
Physical Demands: This position requires standing for long periods of time, as well as walking, bending, and lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money.
Working Conditions: This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, etc.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
A review of your resume and supporting documentation will be made and compared against your responses to the Occupational Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Occupational Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you may lose consideration for this position. Please follow all instructions carefully; errors or omissions may affect your rating.
You Will Be Evaluated Based On How Well You Meet The Qualifications Listed In This Vacancy Announcement. Your Qualifications Will Be Evaluated Based On Your Application Materials (e.g., Resume, Supporting Documents), Your Responses On The Application Questionnaire, And Your Responses To All Assessments Required For This Position. You Will Be Assessed On The Following Competencies (knowledge, Skills, Abilities, And Other Characteristics):
Candidates Will Be Rated And Ranked Using Category Rating Procedures. These Procedures Place Candidates With Veteran's Preference Above Non-preference Eligibles Within Each Category. Veterans With a Service Connected Disability Of At Least 10 Percent Are Listed In The Highest Quality Category, Except When The Position Being Filled Is Scientific Or Professional At The GS-09 Grade Level Or Higher. Under Category Rating, Candidates Will Be Rated And Ranked Into One Of Three Categories:
Duties
The typical seasonal entry-on-duty period is April-November but can be variable during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: As soon as Possible.
"The major duties of the Recreation Fee Technician position include, but are not limited to, the following:"
- Maintain accountability records of fee collections showing transactions from the point of receipt to the time of deposit. Review, research, and track various accounting records as appropriate. Follow retention guidelines for all records.
- Review fee collection shift records for completeness and accuracy. Inspect shift reports, logs, and records. Determine the amount and extent of errors, if any, and the procedures for correcting any problems identified. Verify the accuracy of records, reconstructing, tracing, and correcting errors, if applicable.
- Research and resolve a variety of non-routine problems with reservations made through automated reservation systems. Create, modify, and/or cancel reservations; submit help desk tickets; resolve complaints and conflicts and/or refer issues to a supervisor or higher graded employee.
- Troubleshoot issues with fee program related technologies and equipment that include hardware, software and peripheral devices such as point-of-sale equipment, registers, and reservation systems.
Requirements
Conditions of Employment
- U.S. Citizenship required.
- Appointment subject to background investigation and favorable adjudication.
- Meet Selective Service Registration Act requirement for males.
- Complete the initial online assessment and USAHire Assessment, if required.
- Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
- You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State driver's license.
- You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided
- Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.
- Must be able to lift and carry 25 pounds.
- Government housing may be available.
- You may be required to work overtime, holidays or irregular hours.
All qualifications must be met by the closing date of this announcement-05/01/2025-unless otherwise stated in this vacancy announcement.
Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40 hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.
To Qualify For This Position At The GS-05 Grade Level, You Must Meet The Following Minimum Qualifications By Close Of The Announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: a working knowledge of fee collection policies, practices, and procedures in order to perform a wide variety of clerical and technical duties associated with the collection, deposit, tracking, and expenditure of fee revenue collected from the public under legal authorities; knowledge and skill in money handling (including accurately completing standard mathematical calculations) in order to process cash, checks, and credit card transactions; ability to deal effectively with a high volume of personal contacts, provide excellent customer service, and resolve visitor complaints; ability to use various types of computer programs to maintain and retrieve fee program information from automated data systems; research and resolve a variety of non-routine problems with automated reservations; review fee collection shift records for completeness and accuracy . You must include hours per week worked.
-OR-
EDUCATION: Successful completion of at least four years above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. You must include transcripts.
-OR-
COMBINATION of EXPERIENCE AND EDUCATION: Successful completion of a combination of education and experience as described above. To compute this percentage, first divide the total months of qualifying experience by 12. Then divide the number of completed semester hours of education above high school (that are in excess of 60 semester hours) by 60. Add the two percentages together; the total percentage must equal at least 100 percent to qualify. NOTE: Only education above high school in excess of more than two-years may be used to qualify for this position. You must include a copy of your transcripts.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week.
Education
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
Additional information
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
Non-Competitive Rehire Eligibility: Temporary seasonal employees can only maintain their non-competitive rehire eligibility if they work no more than a combined total of Temporary NTE less than 1040 hours anywhere in the National Park Service (NPS) within their established service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS).
If you have held a temporary seasonal appointment in the past 12 months and have already worked the maximum temporary appointment less than 1040 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1040 hours in your established service year will result in the loss of your non-competitive rehire eligibility.
The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1040 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1040 hours, unless granted an exception by OPM.
Employment may be terminated at any time due to fluctuations in funding levels, project needs, employee performance, or other considerations.
Physical Demands: This position requires standing for long periods of time, as well as walking, bending, and lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money.
Working Conditions: This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work is often performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, etc.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
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- Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
A review of your resume and supporting documentation will be made and compared against your responses to the Occupational Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Occupational Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you may lose consideration for this position. Please follow all instructions carefully; errors or omissions may affect your rating.
You Will Be Evaluated Based On How Well You Meet The Qualifications Listed In This Vacancy Announcement. Your Qualifications Will Be Evaluated Based On Your Application Materials (e.g., Resume, Supporting Documents), Your Responses On The Application Questionnaire, And Your Responses To All Assessments Required For This Position. You Will Be Assessed On The Following Competencies (knowledge, Skills, Abilities, And Other Characteristics):
- Accountability
- Attention to Detail
- Customer Service
- Integrity/Honesty
- Oral Communication
Candidates Will Be Rated And Ranked Using Category Rating Procedures. These Procedures Place Candidates With Veteran's Preference Above Non-preference Eligibles Within Each Category. Veterans With a Service Connected Disability Of At Least 10 Percent Are Listed In The Highest Quality Category, Except When The Position Being Filled Is Scientific Or Professional At The GS-09 Grade Level Or Higher. Under Category Rating, Candidates Will Be Rated And Ranked Into One Of Three Categories:
- Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
- Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
- Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.
