What are the responsibilities and job description for the Supervisory IT Specialist position at U.S. Department of Veterans Affairs?
Summary
This position is in the Enterprise Command Operations (ECO), End User Services (EUS), Office of Information and Technology (OIT) serving as an IT Supervisory Specialist responsible for the full range of duties within their assigned roles in the Incident and Emergency Management directorate for addressing IT operational events to maintain the interoperability of production systems and services.
Learn more about this agency
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Duties
The Major Duties of the Supervisory IT Specialist are, but not limited to:
Work Schedule: Tuesday through Saturday 2:30PM-11:00PM
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory IT Specialist/PD10057A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Physical Demands: The purpose of the contacts is to determine IT requirements; and negotiate, influence and persuade managers to accept and implement findings and recommendations related to the 8 utilization of established or proposed IT systems and/or security methods and procedures. The incumbent may encounter resistance due to competition for scarce resources, organizational conflict and/or philosophical differences.
Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.
Promotion Potential: This position is at the full performance level.
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Requirements
Conditions of Employment
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR): This position has an Individual Occupational Requirement (IOR). As a pre-requisite to the Specialized Experience requirement, you must meet the following basic experience requirements.
SPECIALIZED EXPERIENCE REQUIREMENT:One year of specialized experience (equivalent to the GS-12 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment.
Education
There is no educational substitution at this grade level.
Additional information
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
This job opportunity announcement may be used to fill additional vacancies.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
DAS for Information Technology - 103
810 Vermont Ave. NW
Washington, DC 20240
US
This position is in the Enterprise Command Operations (ECO), End User Services (EUS), Office of Information and Technology (OIT) serving as an IT Supervisory Specialist responsible for the full range of duties within their assigned roles in the Incident and Emergency Management directorate for addressing IT operational events to maintain the interoperability of production systems and services.
Learn more about this agency
Help
Duties
The Major Duties of the Supervisory IT Specialist are, but not limited to:
- Tracks progress and quality of performance for assigned staff, and develops remediation plans where necessary. Identifies career development pathways and opportunities for staff.
- Tracks progress and quality of performance for assigned staff, and develops remediation plans where necessary. Identifies career development pathways and opportunities for staff.
- Leads Incident and Emergency Management IT Teams in the oversight of enterprise level monitoring with the goal of identifying and mitigating ongoing or active events to minimize or prevent service events from becoming incidents. Oversees and monitors adherence to established policies and controls implemented to assist other service lines with service events troubleshooting, communicating and reporting.
- Undertakes enterprise event monitoring operations of a special and/or critical nature; evaluates the impact of changes in business needs, evaluates feasibility, identifies solutions; and presents recommendations to senior management orally or in written reports.
- Directs and manages ongoing or ad hoc technical teams in the overall operations and maintenance of networks, systems applications and databases.
- Ensures VA policies follow regulatory requirements and legislated mandates governing those programs. Provides technical direction to staff and contract team members. Documents statistics on information assets and maintains information flow and asset prioritizing documents and maintains asset dependencies and contingency deficiencies; develops technology assessments, as well as critical asset protection implementation plans: and implements critical information protection training awareness programs.
- Manages engineering, implementation, evaluation and continuous improvement of processes and technology in accordance with management priorities and objectives. Ensures appropriate documentation is developed to substantiate plans and procurements, and to ensure usability and effectiveness of processes and technology once implemented.
- Facilitates the effective exchange of information between stakeholders at all levels by sponsoring regular meetings, teleconferences and coordinating sessions to ensure all critical parties are informed and involved in decision making activities and maintenance events.
- Leads IT team(s) responsible for performing 24 X 7 shift operations. This includes monitoring the enterprise IT environment and related IT systems of VA facilities physically dispersed throughout the nation.
- Duties specific to the Incident and Emergency Management, Event Management Division: Responsible for IT systems event monitoring and management of related processes. Responsible for performance data collection and reporting (dashboards). Liaison to OIT enterprise, district, territories and areas. Responsible for all other management driven reporting. Maintains visibility and situational awareness for the OIT enterprise, district, territories and areas. Responsible for fault identification and aggregation of first responders and notifications when detected by the enterprise monitoring systems. The Incumbent has direct management responsibility for all administrative, operational and planning activities of the Incident and Emergency Management, Event Management division shift as assigned. Provides direct supervision to all staff of the office to include team leaders. Monitors and/or oversees appropriate performance measures and studies to subordinates based on the ability of the assigned. Reviews and evaluates the performance of the subordinates, the abilities of the assignees and evaluates the performance of the subordinates on assigned projects.
Work Schedule: Tuesday through Saturday 2:30PM-11:00PM
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory IT Specialist/PD10057A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Physical Demands: The purpose of the contacts is to determine IT requirements; and negotiate, influence and persuade managers to accept and implement findings and recommendations related to the 8 utilization of established or proposed IT systems and/or security methods and procedures. The incumbent may encounter resistance due to competition for scarce resources, organizational conflict and/or philosophical differences.
Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.
Promotion Potential: This position is at the full performance level.
Help
Requirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- Complete the initial online assessment.
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
- To be considered for this position, applicants must complete all required steps in the process.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR): This position has an Individual Occupational Requirement (IOR). As a pre-requisite to the Specialized Experience requirement, you must meet the following basic experience requirements.
- Basic Experience Requirement: The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration. Read all responses before making your selection. Applicants must have IT-related experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
SPECIALIZED EXPERIENCE REQUIREMENT:One year of specialized experience (equivalent to the GS-12 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.
- Specialized experience is defined as: Performing trend and alert analysis using infrastructure and application performance monitoring tools, such as SolarWinds, AppDynamics, Splunk, Dynatrace, DataDog, and ScienceLogic.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment.
Education
There is no educational substitution at this grade level.
Additional information
A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.
This job opportunity announcement may be used to fill additional vacancies.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Read more
- Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
DAS for Information Technology - 103
810 Vermont Ave. NW
Washington, DC 20240
US
