What are the responsibilities and job description for the Fraud and Security Specialist position at U.S. Eagle Federal Credit Union?
U.S. Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are an organization that quietly does the right thing in a world that cant stop talking about doing just that. At U.S. Eagle, you can make a big impact and help create a world where people matter more than profit. The Fraud and Security Specialist is responsible for reducing fraud risk, losses, and expenses by deterring and detecting unethical activity and for providing support and execution of the security initiative to the entire organization.
Essential Functions & Responsibilities:
- Processes plastic card fraud disputes and charge backs including credit and debit cards. Ensures compromised plastic cards are closed and applicable funds are refunded in timely manner.
- Processes member fraud packets including credits to members if applicable.
- Processes research requests.
- Provides support for processing fraudulent negotiable items and compromised accounts.
- Reviews the ATM deposits daily.
- Assists Fraud and Security team with fraud prevention programs in educating employees and members to recognize the "red flags" of fraud.
- Maintains statistical reports for fraud and security events and losses related thereto.
- Makes independent decisions regarding fraud and security matters based on sound judgment.
- Maintains security controls, records and equipment.
- Stays current on fraud and security trends and prevention tools and techniques.
- Assists in identifying suspected fraud and security issues and takes applicable action as directed by the Fraud and Security Lead.
- Works closely with U.S. Eagle Security Officer and acts as liaison with employees pertaining to all FISOA alerts.
- Attends FISOA meetings.
- Assists in the development and implementation of personnel security training sessions, including but not limited to audits and drills.
- Performs other duties as assigned by department management.
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Experience working with member accounts to recognize activity based on the status of the account. Experience with the chargeback process or fraud cases. Computer experience required. Microsoft Excel experience preferred. Demonstrated ability to logically formulate theories and identify trends.
