Inside Sales - Capital Projects Division

Function:

The Inside Sales Representative for the Capital Projects Division is responsible for managing high-volume customer accounts with a focus on accuracy, efficiency, and exceptional service. This role requires the ability to multitask effectively while handling large and complex quotes and orders.

Duties & Responsibilities: 

Process high-volume orders and respond to customer inquiries via phone and email in a timely and professional manner.

Manage multiple large-scale projects simultaneously, ensuring accurate and on-time delivery of electrical components and supplies.

Collaborate closely with vendors, purchasing, and internal teams to ensure competitive pricing and effective issue resolution.

Accurately enter and track large orders in the system, maintaining attention to detail under tight deadlines.

Proactively monitor and communicate delays, discrepancies, or problem items to customers and internal stakeholders.

Maintain open communication with internal project teams to support smooth execution of capital project timelines.

Manage calling, open order, backorder, and trouble queues with urgency and accountability.

Provide customers with detailed product information including pricing, availability, lead times, and inventory levels.

Prepare and manage complex sales quotes, factoring in volume pricing, bid deadlines, and project-specific needs.

Support the preparation of tenders/proposals in collaboration with external suppliers and internal departments.

Maintain and update customer project files and data in an organized and consistent manner.

Skills & Qualifications: 

High school diploma with minimum 2 years related experience 

Effective written and verbal communication 

Knowledge of Eclipse or ERP software a plus

Able to meet tight deadlines, and follow up on commitments 

Strong sales and customer service aptitude 

Ability to thrive in a fast-paced, high-volume environment.

Strong attention to detail and organizational skills.

Effective multitasker with experience handling complex or large-scale sales orders.

Excellent communication and customer service skills.

Familiarity with electrical products and distribution is a plus.

Benefits:

At Walters, we believe that our benefits should make a difference—to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees! 

 Full-time employees are eligible for the following comprehensive benefit plan: 

• Health insurance (medical/dental/vision)
• TeleMedicine
• Company Paid Life Insurance & AD&D insurance
• 401(k) Retirement Plan with company contribution
• Paid Holidays
• Personal Leave Time (vacation and sick leave)
• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Choice of voluntary benefits including identity theft
• Product discounts 

If you are unable to complete the online application due to a disability, contact the Walters Recruiting Team to ask for an accommodation or an alternative application process.

Walters is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member, age, disability, sexual and gender orientation, genetic information or any other legally protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of Walters’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.