What are the responsibilities and job description for the Inside Sales Representative position at U.S. Electrical Services, Inc.?
Empower your Future at the Nation’s Largest Independent Electrical Distributor!
At U.S. Electrical Services, Inc. (USESI), we combine over 100 years of expertise, $150M in inventory, and the power of 2,000 dedicated employees across 150 locations to deliver excellence every day. As a family of 14 regional businesses, we thrive on innovation and teamwork, empowering our people to shape the future of the electrical industry.
Yale Electric Supply, An affiliate of USESI, is looking for a motivated and enthusiastic Inside Sales Representative to join our team. This position will be located in our Southampton, PA location.
Job Type: Full-time
Tasks & Responsibilities:
- Process orders and assist with customers inquiries over the phone and via email.
- Support and develop relationships with Industrial MRO and OEM customers by providing product recommendations, sourcing solutions, and technical assistance.
- Assist in identifying customer needs, processing orders, and ensuring timely delivery of electrical components and supplies.
- Work closely with vendors and internal teams to offer competitive pricing, resolve issues, and maintain a high level of customer satisfaction.
- Record and enter orders into computer accurately and efficiently.
- Monitor and quickly communicate problem items and orders to customer.
- Communicate all items of importance to the internal team.
- Monitor and maintain calling, open order, back order, and trouble queues.
- Provide new and current customers with product information including pricing, delivery, inventory stocking, and/or back-order and availability.
- Establish sales quotes based on volume of products purchased and nature of marketplace to effectively offer competitive pricing.
- Maintain, manage, and develop customer data bases.
- Assist with tender/proposals and work with external suppliers.
- Additional tasks and responsibilities as assigned by the branch manager including but not limited to warehouse and administrative functions.
Skills & Qualifications:
- 2 years of sales and consumer goods experience
- High school diploma required
- Bachelor's degree or equivalent work experience
- Proficient with computer skills including Microsoft Office
- Articulate and well organized
- Excellent time management and strong organizational skills
- Driven to succeed, motivated by rewards and incentives
- Must have excellent communication and customer service skills
- Phone skills are critical: (no phone fear!) must be well-spoken and willing to learn new product lines
- Can handle objection and adversity with ease and professionalism
Benefits:
At USESI, we believe that our benefits should make a difference—to you, your job, and the life you lead outside of work. We are dedicated to supporting our most valuable asset, our employees!
Full-time employees are eligible for the following comprehensive benefit plan:
- Medical, Dental, Vision, Rx coverage
- Paid Parental Leave
- TeleMedicine
- Matching 401(k)
- Company-paid Life Insurance (AD&D)
- Supplemental Life Insurance
- Short and Long Term Disability
- Flexible Spending Accounts
- Employee Assistance Program (EAP)
- Choice of Voluntary Benefits including identity theft
USESI and its affiliates consider applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, or any other legally protected status. Qualified women and minorities are encouraged to apply.
Salary : $150
