Demo

Operations Manager

U.S. Lawns of Knoxville
Knoxville, TN Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/20/2025

We're looking to hire a Landscape Operations Manager to join our team.

Must have a CAT3 Certified Chemical License.

Wage will vary depending on the individuals Experience & Work Output.

If you're interested feel free to apply here today!

Position Overview :

The Operations Manager – Landscape Maintenance is responsible for overseeing the day-to-day operations of landscape maintenance crews, ensuring high-quality service delivery, operational efficiency, and client satisfaction. This role requires strong leadership, excellent organizational skills, and in-depth knowledge of landscape maintenance practices & equipment. The Operations Manager will act as the key liaison between clients, field crews, and upper management while driving continuous improvement and operational excellence.

Key Responsibilities :

Operational Oversight :

  • Plan, coordinate, and oversee all landscape maintenance operations to ensure projects are completed on time, within budget, and to quality standards.
  • Develop and implement schedules for routine and seasonal maintenance, including mowing, pruning, irrigation, fertilization, and seasonal color changes.
  • Monitor and ensure all equipment is in good working condition and properly maintained, including ownership of coordinating repairs and replacements as needed.
  • Assist Leadership with Business Development to hit Sales goals

Team Leadership :

  • Supervise & mentor Account Managers, and support field supervisors, crew leaders, and maintenance crews to ensure productivity and adherence to safety protocols.
  • Conduct regular team meetings to discuss goals, performance, and project updates.
  • Assist in hiring, onboarding, and training new crew members on equipment use, safety, and maintenance best practices.
  • Client Relations :

  • Act as the primary point of contact for clients to address concerns, provide updates, and ensure satisfaction with services.
  • Conduct property walks with clients to assess landscape needs, identify potential upsell opportunities, and resolve any service-related issues.
  • Prepare and deliver proposals or quotes for additional services when requested by clients.
  • Quality Assurance :

  • Conduct regular quality control site inspections to ensure work meets or exceeds company and client standards.
  • Proactively identify and address landscape issues, such as irrigation failures, or plant health concerns.
  • Implement quality control measures to consistently deliver top-notch landscape maintenance services.
  • Financial and Administrative Duties :

  • Meet weekly with General Manager to review KPI’s, goals and strategic planning
  • Monitor project budgets, control labor costs, and manage material expenses to ensure
  • profitability.

  • Track crew hours, manage timesheets, and ensure accurate payroll submission.
  • Maintain thorough records of maintenance schedules, inspections, and client communications.
  • Safety and Compliance :

  • Ensure all crew members adhere to safety regulations, including proper use of personal
  • protective equipment (PPE).

  • Conduct safety training sessions and audits to prevent workplace accidents and ensure
  • compliance with company policies and local regulations.

    Qualifications and Requirements :

  • Experience : 3 years of experience in landscape maintenance, with at least 2 years in a
  • managerial or supervisory role.

  • Technical Knowledge : Strong understanding of landscape maintenance practices, plant health, pest management, irrigation systems, and seasonal care.
  • Skills :

  • Excellent leadership and communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in project management and scheduling software.
  • Budget management and financial acumen.
  • Requirements : Valid driver’s license and ability to travel to job sites as needed.
  • Additional Responsibilities / Requirements available upon request.

  • Feel free to apply if interested.
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