What are the responsibilities and job description for the Account Manager position at U.S. Legal Support?
As an Account Manager for U.S. Legal Support, your primary responsibility is the maintenance and growth of an assigned territory. This includes managing and expanding existing accounts as well as acquiring new clients. The Account Manager will build strong relationships across all levels of the legal, corporate, and insurance sectors, including paralegals, legal secretaries, legal administrators, attorneys, and partners. Additionally, the Account Manager will provide support to the sales team and administrative assistance to ensure seamless client service and operational efficiency. This role requires a hybrid schedule with travel to various locations in Los Angelas, CA throughout the week.
Essential Job Functions:
- Prospecting and Client Acquisition:
- Identify and engage new prospects through cold calling, in-person visits, sales presentations, industry association participation, and networking events.
- Account Maintenance and Growth:
- Manage and grow existing accounts by addressing customer service issues and maintaining ongoing account relationships.
- Client Training and Implementation:
- Implement contracts and provide training on the effective use of our online services to attorneys, secretaries, and paralegals in law firms and insurance organizations.
- Sales Team Support:
- Collaborate with the sales team to share insights, coordinate strategies, and support overall sales efforts.
- Assist with preparing sales presentations, proposals, and other materials as needed.
- Administrative Support:
- Provide administrative assistance by managing records, updating CRM databases, and ensuring accurate documentation of client interactions.
- Support operational processes, including scheduling and follow-ups, to ensure timely and efficient service delivery.
- Networking and Trade Shows:
- Attend and work at trade shows, industry events, and other networking functions, which may include evenings and weekends, both locally and out of town.
- CRM Management:
- Track all sales-related activities using the company's CRM database.
- Team Collaboration:
- Meet regularly with the Sales Manager for training, feedback, and support.
Requirements:
- Experience:
- 1–2 years of experience in the litigation support industry, such as records retrieval or court reporting (sales experience preferred).
- 1–2 years of sales experience in a business-to-business environment (preferred).
- Skills:
- Strong verbal and written communication skills.
- Excellent interpersonal skills and the ability to build lasting relationships.
- Proficient in using technology, CRM tools, and Microsoft Office applications.
- Detail-oriented and solution-focused.
- Self-motivated with a strong work ethic.
- Transportation:
- Reliable transportation, current auto insurance, and a clean driving record.
- Adaptability:
- Ability to thrive in a fast-paced environment and travel as required by territory boundaries and company needs.
Additional Skills and Attributes:
- Strong problem-solving capabilities.
- Demonstrated ability to manage multiple priorities effectively.
- Eagerness to learn and adapt to new technologies and industry practices.
- Willingness to support team efforts and contribute to shared goals.
If you are a proactive, results-driven professional with a passion for client engagement, account growth, and team collaboration, we encourage you to apply for this exciting opportunity at U.S. Legal Support.
