What are the responsibilities and job description for the Customer Service Rep position at U.S. Legal Support?
Are you detail oriented, customer service driven and adaptable? Do you like to multi-task and critical think?
U.S. Legal Support seeks a Customer Service Representative that is problem solver, an active listener, and excellent communicator. A Customer Service Representative will resolve any emerging client issues and thoroughly reviews documentation received for accuracy using the company's internal database.
📍 Location: Houston, TX (Onsite)
🕒 Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Customer Service Representative Job Functions:
- Provide preliminary administrative support to clients
- Build strong client relationships
- Focus on retention of client while providing excellent customer service
- Oversee daily contact regarding the documentation to be completed
- Process documents, emails and any messages that require immediate attention
- Keep records of customer interactions or transactions, recording details of inquiries, complaints and or comments as well as actions taken.
Perks and Benefits
We provide our Customer Service Representative with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!
Requirements
All you need to be a Customer Service Representative High School Diploma, and 2 years of customer service experience and able to communicate effectively over the phone and electronically.
Apply today!
Check why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support
