SUPV INFORMATION TECHNOLOGY SPECIALIST (POLICY AND PLANNING)

Summary You will serve as a SUPRVISORY INFORMATION TECHNOLOGY SPECIALIST (POLICY AND PLANNING) in the TECHNOLOGY MANAGEMENT BRANCH of MARINE CORPS BASE QUANTICO. Responsibilities You will serve as a technical advisor on matters of immediate, mid, and long—term programs to improve IT operations throughout the region including development of specific and measurable Service Level Agreements. You will ensure operational services, and their performance are measured in a consistent, reportable manner and the service reports produced, meet the needs of the customers. You will coordinate operational matters with other organizations, adjacent and tenant commands. You will develop standard operating procedures (SOP) for the control and operation of services supported by the Base. You will develop and implement IT operations plans, programs and directives, establish formal procedures, process improvement and impact of IT operations. You will assist in the selection, training, and supervision of all staff members, performing the daily operational duties to meet reporting requirements. You will improve operations by streamlining processes supporting the organizations mission to improve management of resources, information flow, business processes and organizational planning. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following : Developing / implementing IT operations plans, programs, directives for process improvement AND exhibiting expert planning, forecasting, problem-solving, analytical skills related to IT. Your experience must reflect skill in the following areas : attention to detail, customer service, oral communication, and problem solving. I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined : 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include : Exhibit expert planning, forecasting, problem-solving and analytical skills as they relate to IT. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include : have the ability to maintain effective public relations with all levels of customers and management. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include : Increase the effectiveness and efficiency of IT Support Services through improvements to each functional area as well as the coordination and communication between support and business stake holders. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include : Assess, prioritize and make logical decisions which are complicated by insufficient, conflicting or incorrect data. Additional qualification information can be found from the following Office of Personnel Management website : OR . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. Initial consideration for this announcement is limited to the number of applications listed at the top of this announcement. All applications received on the day the application limit is reached will be accepted and processed. This position is eligible for part time, substantial or ad-hoc telework at the discretion of management. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and / or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information : The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at : PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application : 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link : Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.