What are the responsibilities and job description for the Safety and Security Dispatcher position at U.S. Monitoring Inc.?
Join Our Team as a Dispatcher and Customer Service Representative
Job description:
Join Our Team as a Video Surveillance & Security Alarm Dispatcher
On the front line of protecting lives and securing property!
Do you seek a career where your actions directly contribute to the safety and security of others? Are you skilled in customer service? Then look no further!
In this quick-paced call center style environment, the day seems to fly by.
Requirements:
Must pass background check
General computer skills
Customer service/phone etiquette
Reliable transportation
Weekends required (All Shifts - Full Time & Part Time)
Two weekdays off
Job Description:
You will be responsible for maintaining customers’ safety and security by monitoring and managing video surveillance systems and responding to alarm alerts. This role involves real-time surveillance, identifying potential security threats and dispatching on emergencies. You will be on the frontline of security, monitoring live video feed and alarms to detect and respond swiftly to potential threats. Making calls with professionalism and efficiency, to aid and inform callers in emergency situations.
Essential Responsibilities
1) Monitor and respond appropriately to a variety of alarm signals. Responses must be timely and accurate, with particular attention given to general procedures and special instructions.
2) Communicate effectively with customers and dealers. Follow all departmental and company policies and procedures.
3) Answer multiple telephone lines. Respond to each caller in a professional and helpful manner while gathering information, assisting callers, or transferring calls.
4) Follow procedures for answering service requests. Communicate and analyze customer inquiries and determine a correct course of action.
5) Complete assigned duties as requested. Assist other departments and associates to support a team environment for the benefit of our customers and the company.
Why Join Us:
Paid weekly
Comprehensive benefits package
Paid time off (PTO)
Competitive wages
Opportunities for advancement
Overtime and holiday pay
Extensive training provided
Company-paid life insurance
Shift differential
Open 365 Days a Year:
Our dedication to security knows no bounds. We're committed to keeping our clients safe every day of the year.
Qualifications:
High school diploma or equivalent
Minimum 18 years of age
Background check required
Previous experience in surveillance or customer service preferred
Benefits:
401(k) with matching
Dental, health, life, and vision insurance
Physical Setting:
In-person role: You'll work in a comfortable office/call center style environment
Schedule:
Full-time/ Part-time (Weekends required)
8 Hour shifts, 40 hours per week (Weekends required)
Overtime opportunities available
Location:
Must be able to reliably commute or relocate to Oklahoma City, OK.
This is an in-person position, providing hands-on security monitoring and emergency service assistance.
If you're prepared to embark on a fulfilling career where your skills in monitoring and customer service make a genuine impact, apply now!
Job Type: Full-time
Expected hours: 40 hours per week
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $14.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Night shift
- Overnight shift
- Rotating shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $15 - $15
