PUBLIC AFFAIRS IINFORMATION ASSISTANT

Summary

This position is part of the National Archives and Records Administration. John F. Kennedy Presidential Library and Museum. The incumbent is located at a primary point of contact for the general public for the Library and the Museum. Incumbent is a visitor services member responsible for providing on-site visitors with information and answers to questions using an in-depth knowledge of Museum resources.

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Duties

As a PUBLIC AFFAIRS IINFORMATION ASSISTANT, you will:

• Perform lead duties and a variety of clerical/assistant support duties related to serving the public
• Prepare the visitor services and information desk, theater lobby and museum area for general visitor programs, tour groups and other daily reservations
• Be responsible for regulating traffic flow, managing crowds, and overseeing day-to-day visitor flow issues related to Museum admissions
• Operates computers, visitation management software, fax machines, telephones, and other office-type equipment to serve the public, input statistical information and otherwise provide customer service
• Collect, remit, and account for fees in accordance with established guidelines for handling government funds
  
  

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Requirements

Conditions of Employment

This opportunity is also open to Status Candidates under Announcement ST-12658544-25-LD. Please refer to that announcement for details on open period, eligibility, and how to apply.

The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

• A one year probationary period may be required.
• Must successfully complete a background investigation.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• Obtain and use a Government-issued charge card for business-related travel.
• The work is performed while standing, sitting and walking, with occasional bending, reaching and lifting or carrying of heavy materials, such as boxes of brochures and papers.
  
  

Key Requirements:

• Please refer to "Conditions of Employment."
• Click "Print Preview" to review the entire announcement before applying.
• Must be U.S. Citizens or U.S. Nationals.
  
  

Qualifications

You must meet the following requirements by the closing date of this announcement.

Specialized Experience For the GS-05, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized Experience for this position includes:

For the GS-05, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:

Greeting visitors or customers in a professional setting, such as; an office, information desk, admissions desk, theater, or lobby

AND

Using Point of Sale (POS) systems to process transactions for visitors or customers

OR

You may substitute education for specialized experience as follows: 4 years above high school

OR

You may qualify by a combination of experience and education.

NOTE: Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

Education

Education Requirements: The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.

Additional information

• We may select from this announcement or any other source to fill one or more vacancies.
• This announcement may be used to fill like positions in other organizations within the National Archives and Records Administration.
• This is a bargaining unit position, AFGE Council 260.
• We offer opportunities for alternative and flexible work schedules, per Agency policy.
  
  

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• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

OFFICE OF PRESIDENTIAL LIBRARIES

Columbia Point

Boston, MA 02125-3398

US