What are the responsibilities and job description for the Patient Account Liaison position at U.S. Oral Surgery Management?
Job Details
Description
POSITION PURPOSE:
The primary duties and responsibilities include the ability to read EOB’s, understand how to calculate insurance adjustments, post payments and adjustments, ID accounts for refunds, notify patients and support the health of the AR to achieve USOSM standards. Communicate with and support the other RCM staff, patients, partner practices and insurance companies to maximize reimbursement and ensure rapid account resolution.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
- Communicate with patients, practice partners and coworkers by answering telephone, emails messages and TEAMs messages to assist with any questions or apprehensions regarding balances, billing, collections and reimbursement.
- Processes all forms of payment, including, checks, credit cards, electronic funds transfers, and cash payments, sends proper notifications to patients and insurance companies.
- Retrieves and posts zero pays and payments collected from patients or insurance within 48 hours of receipt.
- Completes end of day closing for billing department of assigned practices, including updating patient billing category and insurance/patient balance buckets.
- Initiates or notifies the billing team of secondary insurance billing, insurance claim follows up and appeals.
- Creates contact notes and keeps thorough audit records in the proper locations.
- Communicates with practice on accounts needing discretionary adjustments posted.
- Performs additional duties as assigned by manager or director.
Basic Knowledge & Competencies:
- Ability to manage multiple priorities with frequent interruptions
- Excellent oral and written communication skills
- Ability to meet deadlines
- Previous knowledge of collection laws and regulations
- Problem-solving skills
- Exceptional human relations skills
- Must be a team player
Previous Experience/Education:
- High School diploma or equivalent
- Experience in a medical and /or dental environment
- An equivalent combination of education and experience is acceptable
PHYSICAL REQUIREMENTS
- While performing the duties of this job, the employee is regularly required to sit for prolonged periods. Occasional lifting and bending to carry boxes and supplies, up to 25 pounds, may be required.
ABOUT US ORAL SURGERY MANAGEMENT
By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices.
Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth.
Passion for Patient Care
Outstanding Results
Winning Attitude
Embracing Continuous Improvement
Respect for Self and Others
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Salary : $21 - $24
