What are the responsibilities and job description for the Customer Service Project Manager position at U.S. Pipe?
Job Description
Job Description
Why Join Our Team?
Do you want to be part of a team that is making a positive difference in lives across the globe? Do you want to be part of a culture where you are recognized, respected, and rewarded for a job well done? U.S. Pipe has been providing quality water and wastewater products since 1899, and for over the past 125 years we have proudly supported local governments, municipalities, water departments, and businesses across the United States, and the world.
What We Offer :
Team Collaboration : Join a team-oriented environment where collaboration is not just a buzzword but a priority.
Career Growth : Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.
Comprehensive Benefits : We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.
About the Role :
U.S. Pipe and Foundry is seeking a Customer Service Project Manager. The successful candidate will play a key role providing sales support, quotations, accounts, and project order management for the Customer Service Department.
Essential Functions :
Serve as the primary point of contact for all assigned projects, developing and maintaining strong relationships with customers and Sales Managers.
Possess expertise in reading, interpreting, and reviewing contract plans and specifications from engineers and municipalities for managed projects.
Provide technical support in reviewing shop drawings with the internal U.S. Pipe Drafting department, ensuring accuracy and compliance with specifications.
Understand customer needs and objectives, translating them into project requirements and deliverables.
Develop detailed project plans, including timelines, milestones, and resources needed to ensure successful completion of projects.
Manage day-to-day project activities, monitoring progress and performance against project plans, and taking corrective action when necessary.
Proactively identify risks and issues that could impact project success, developing mitigation plans to address them.
Facilitate communication between customers and project teams, ensuring timely and accurate exchange of information.
Serve as a liaison between customers and internal departments, coordinating efforts to resolve issues and meet customer expectations.
Monitor customer satisfaction levels throughout the project lifecycle, taking action to address any concerns.
Prepare regular reports on project status, progress, and issues for customers and management.
Conduct post-project reviews to document lessons learned and identify opportunities for improvement.
Maintain up-to-date knowledge of industry trends and developments.
Perform other duties as assigned.
Requirements :
5 years’ experience in customer service, project management, or related field.
Proven track record of successful project management from start to finish.
Excellent communication, interpersonal, and organizational skills.
Ability to work independently and with a team to meet deadlines.
Proficient in Microsoft Office, with aptitude to learn new software and systems.
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