What are the responsibilities and job description for the Tech Support Analyst position at U.S. Retirement & Benefits Partners?
U.S. Retirement & Benefits Partners is a leading independent national financial services firm specializing in employee benefit and employer-sponsored retirement plans for public school, government, corporate, and non-profit employers. The business was formed in 2008 and today is one of the largest independent specialists serving over two million participants nationally in the K-12 market.
To learn more about our company, please visit our websites : www.usrbpartners.com
The Technology Systems Analyst is responsible for providing technical expertise and support for Microsoft 365 applications, as well as assisting end users with their technology needs. This role involves analyzing system requirements, resolving technical issues, and ensuring seamless integration of technology solutions to enhance organizational efficiency.
Key Responsibilities :
- Manage and maintain Microsoft 365 applications including Exchange Online, SharePoint, OneDrive, Teams, and other related services.
- Other Third Party product administration such as OpenText, CheckPoint, others as identified and needed.
- Provide end-user support and troubleshooting for hardware, software, and connectivity issues, ensuring timely resolution of technical problems.
- Analyze and assess the organization's technology needs, recommend improvements, and implement solutions to enhance operational efficiency.
- Develop and conduct training sessions for end users on Microsoft 365 applications and other technology tools. Create and maintain documentation for system configurations, procedures, and troubleshooting guides.
- Work closely with other IT team members to ensure the effective integration and functioning of technology systems across the organization.
- Ensure that all technology systems are secure and compliant with organizational policies and industry standards.
- Duties will also include supporting Corporate End Users via phone, email and our Service Management System via Requests, Changes and Incidents.
Qualifications :
Additional Information :
Please submit your resume and a cover letter outlining your qualifications and experience related to this position. Only shortlisted candidates will be contacted for an interview.
