What are the responsibilities and job description for the Senior Manager, Programs and Platforms- Coaching Education position at U.S. Soccer Federation?
U.S. Soccer Overview
The U.S. Soccer Federation exists in service to soccer. Our aim is to ignite a national passion for the game. Because we believe that soccer is more than a sport; it is a force for good.
We understand the importance and the power of teamwork, on and off the pitch. That’s why we work closely with our Federation partners and members, to inspire, support and guide every level of the game: from the grassroots, to the National Teams. We want to bring soccer into every home and every community, right across America. Because we believe that soccer can transform lives like no other sport. Soccer can represent the best of US.
U.S. Soccer is in a period of significant growth, with ambitions plans for US soccer in the near and far future. We are therefore, looking for dynamic servant-leaders to join us on this journey: in service to soccer. Applicants must be able to demonstrate visionary leadership, analytical decision-making, professional flexibility and an empathic management style that builds bold teams and delivers globally significant results.
Position Description
The Senior Manager of Programs and Platforms will be responsible for leading U.S. Soccer’s integration of cutting-edge digital technology to enhance the coaching experience. Overseeing smooth implementation and ongoing use of tools like the Coaching Department’s digital Learning Center (LC), they will also contribute to the strategic direction of U.S. Soccer’s Learning Management System moving forward. Additionally, the Senior Manager will be responsible for implementing and applying policies, procedures, training, and support for the department’s technology infrastructure, related systems, and programming. A strong understanding of U.S. Soccer’s educational and development programs and structure is recommended.
Primary Responsibilities
- Lead the strategic development and continuous improvement of the department’s digital Learning Center to enhance accessibility, usability, and effectiveness for coaches, coach educators, and administrators
- Foster strong, collaborative working relationships with U.S. Soccer members by providing tailored training, proactive support, and best-in-class user experience on the Learning Center, driving strong engagement and satisfaction across all stakeholders
- Oversee and optimize the department’s customer service/help desk operations, ensuring timely, effective support for users while implementing data-driven improvements to streamline issue resolution
- Develop and implement service quality and performance monitoring frameworks
- Analyze and act on customer feedback (both quantitative and qualitative), leveraging surveys and other data sources to inform platform enhancements, refine educational offerings, and strengthen user engagement strategies
- Responsible for supporting/maintaining the technology infrastructure and related systems for the Coaching Education Department (both internally and externally with U.S. Soccer Members)
- Investigate emerging technologies and their application to the department’s operations and goals, and suitability for the National Training Center facility
- Contribute to the department’s overall vision and strategy, serving as a key thought leader on technology and digital transformation
Requirements
Minimum Qualifications
- Bachelor's degree
- Minimum of 5 years of experience working in technology management or solutions
- Strong interpersonal, consensus-building skills, with the ability to communicate and train to achieve results across multiple audiences in complex organizational structure
- Adept at problem-solving ability
- Outstanding customer service, organizational, and time management skills
- Dedication to the highest level of standards and excellence
- Able to work independently
- Familiarity with U.S. Soccer programming; comprehension of Coaching Education is a plus
- Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)
- Weekend and holiday work required at times
- Some travel may be required
- General knowledge of soccer
- Capable of working in fast-paced and demanding environments
- Must be able to connect “micro” details to the “macro” vision and mission
- Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook)
U.S Soccer is an equal opportunity employer that is committed to diversity, equity and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization.
We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.
