MUSEUM OPERATIONS MANAGER

Duties / Responsibilities / Essential Functions :

• Museum Operations
• Ensure all employees are properly trained and all areas are staffed at the approved staffing levels to ensure excellent customer service
• Oversee the Museum Operations budget including labor, supplies, and program materials
• Complete regular museum walkthroughs to ensure all staff are engaging with customers and ensure the Museum Operations department is staffed appropriately for maximum guest experience
• Formally and regularly communicate to staff, all relevant and appropriate operational and corporate information.
• Ensure that exhibits are always functional and operational and provide appropriate communication to necessary departments to repair exhibits for guest enjoyment
• Training and Educational Activities
• Assist the Education Department in the development of new workshops, demonstrations, and labs as needed.
• Work alongside Museum Education to assist with the development, operation, and enhancement of Specialty programs like Daily Field Trips, etc.
• Work alongside Museum Education to create and implement historical training on all exhibits, accurate training for tours, and any other related programming.
• Work with appropriate cross-functional team to train and execute NASA bus tour
• Simulators
• Lead training for all staff to ensure each employee is competent and able to safely run simulators
• Ensure that safety standards are understood, enforced and followed by all staff
• Work closely with Museum Technician staff to understand simulator issues and closures.
• Organization and Staffing
• Ensure the accurate and timely completion of payroll documentation for appropriate departmental staff.
• Formally and regularly communicate to staff, all relevant and appropriate operational and corporate information.
• Ensure that safety standards are understood, enforced and followed by all staff.
• Meet or exceed the expectations of the Senior Director of Museum Operations and the VP of Human Resources for employee selection, hiring, training, evaluation, and discipline.
• Meet or exceed the expectations of the Senior Director of Museum Operations for the development of departmental policies and procedures.
• Ensure that staff is instructed and informed of Center and departmental policies and procedures and follows set policies and procedures.
• Meet or exceed the expectations of the Senior Director of Museum Operations for the accurate and timely completion of related tasks and assignments.

Supervisory Responsibilities :

Job Specification

Required Education and Experience :

Preferred Education and Experience :

Other Requirements :

Work Environment / Physical Demands Summary :

This position has the following special requirements :

This position involves working in both a climate-controlled office environment and outside where exposed to various weather conditions and changing temperatures. This position deals extensively with the public and employees throughout the organization. This position requires constant communication and instruction of reservation agents in the operation of the reservation system.

Travel Required? Limited

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)