What are the responsibilities and job description for the Coordinator, Data Maintenance and Integrity position at U.S. Travel Association?
Summary:
The Coordinator, Data Maintenance and Integrity is responsible for ensuring the accurate, consistent and timely input of individual and company information across multiple databases, ensuring the highest level of data integrity. The Coordinator, Data Maintenance and Integrity reports to the Manager, Member Services and collaborates frequently with internal colleagues.
Responsibilities:
- Accurately and efficiently enter highly-detailed data into membership database; identify and resolve discrepancies and duplicates; incorporate changes into additional systems when needed.
- Contact accounts by phone or email to verify, correct, or update information.
- Develop a strong understanding of our systems, along with data entry processes and guidelines; leverage insights to make recommendations to improve data integrity and member intelligence.
- Collaborate with team members to ensure effective, accurate and timely data entry.
- Identify key themes and trends to deepen member insights.
- Occasionally perform administrative tasks, such as filing, scanning and printing.
Key Attributes:
- Strong attention to detail and a commitment to accuracy.
- Excellent communication skills, with the ability to engage professionally with individuals by phone and email.
- Ability to multitask and handle large volumes of data updates.
- Skilled in fast and precise typing with a strong level of proficiency.
- Demonstrated ability to work independently, using sound judgement in executing tasks. Receptive to feedback and direction and in search of constant self-improvement.
Education, Experience and Skills
- High School Diploma or GED is required; Community College education preferred.
- 1 years of experience in data entry, customer service, or a similar role, particularly with a focus on phone or direct member communication.
- Experience with data validation, database management, or similar tasks is a plus.
- Proficiency in Microsoft Office suite, including Word, PowerPoint, Excel, Outlook and SharePoint, with experience in data management or CRM software a plus.
Other:
- Position based in Washington, DC. U.S. Travel staff work in the office Tuesdays, Wednesdays and Thursdays with the option to work remotely on Mondays and Fridays.
- Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- Salary range: 45-60K
- Benefits:
- Comprehensive healthcare package with fertility coverage
- Generous paid leave including family leave
- Snacks, lunches, and many opportunities for social connections
- Transportation and cell phone benefits
- Robust wellness initiatives and Employee Assistance Plan (EAP)
- Education and professional development assistance
