What are the responsibilities and job description for the Patient Success Representative position at U.S. Urology Partners?
About the Role
The role of the Patient Financial Representative is to provide customer financial support to all patients as well as interact as part of a team, consistently demonstrating respect and consideration to fellow staff members. Certain duties of the Patient Financial Representative may vary based upon business office need.
What You’ll Be Doing
- Call payers to obtain ASC and office procedure benefits and cost sharing
- Calculate patient out of pocket costs for office and ASC procedures based on their benefits
- Contact patients to inform them of their out-of-pocket costs
- Prepare and send Good Faith Estimates for Self-pay and out of network patients
- Research and return patients call when inquire about costs
- Research and respond to patent billing calls that patient balance vendor needs additional research/answer.
- Work monthly patient credit reports
This ideal candidate will have at least 2 years of patient/insurance AR and should have a good working knowledge of office and procedure patient billing. Because this candidate will be working directly with the patient, they should have a pleasant demeanor and patience in order to help the patients with their billings.
What We Expect from You
- High School graduate or equivalent required
- 2 years of medical financial experience
- Minimum of one (1) year experience preferred
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge in computer information systems, EMR, HER, Clearing House, and Microsoft office.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
This job operates in a professional office environment or remotely. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel
If living in the state of Ohio travel into the office is expected when onsite meetings, trainings, and other various items are requested.
What We are Offer You
At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Compassion
Make Someone’s Day
Collaboration
Achieve Possibilities Together
Respect
Treat people with dignity
Accountability
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.
About US Urology Partners
U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.
U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
