Program Data Intake Specialist

Job Summary
The Intake Specialist plays a crucial role in the organization by managing the initial point of contact for clients and ensuring that all necessary information is collected accurately and efficiently. This position requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. The Intake Specialist will utilize various office systems and databases to maintain records and support the overall administrative functions of the organization.

Responsibilities

• * Facilitates the implementation and ongoing oversight of the MyCaseRecords (MCR) system at the site to ensure client data collection and to support case management in maintaining client care records.
• * Assists with client intake process and completing intake packet and data.
• * Performs program data entty in HMIS and intemal databases for intakes and discharges for Grant & Per Diem (GPD), Emergency Housing (EH), Permanent Housing (PH), and Long-Term Supportive Housing (LTSH) program; ensures integrity of data by being the one point for all client entry and exit for information.
• * Collaborates with all Program Coordinators to set up and maintain an intemal database for internal reporting for all programs.
• * Completes agency performance report monthly.
• * Ensures all data on all client information is maintained and updated as needed for program reporting for all programs.
• * Ensures all program entries, exits, and updates are completed in HMIS;
• * Assist in the production of client inf01mation and program data reports including monthly, quaiierly, and annual reports using MCR data in addition to HMIS data.
• * Audits usage and data quality of the MCR system to ensure compliance to U.S.VETS data protocols and timely client care follow up.
• * Provides weekly/monthly or as needed reports on data quality, completeness, and integrity.
• * Cross references performance report with HMIS, MCR, and internal database and ensures all data matches.
• * Regularly audits site-specific databases and client information to ensure most updated forms and procedures are being utilized in compliance with organization and funder standards.
• Assists in the implementation of data quality procedures and to provide feedback to staff regarding improving data quality to better assess program performance and ensure quality client care.
• Assists all Program Coordinators with data needed for grant rep01iing to prepare for submission to Operations Manager for final review before submitting to funders.
• Provides data reports as needed for various data inquiries such as those needed for grant applications and those requested by the National Office, Board of Directors, and other stakeholders.
• Coordinate client satisfaction surveys and analysis of results with an emphasis on improving pro grams and services.
• Assists in the development of program/client data procedures for the site.
• Works with National Data Specialist with delivering training and software support to direct service staff using the MCR system.

Qualifications

• Bachelor's degree in related field preferred
• One year of experience in social services or related field required. Employment at U.S. VETS for at least three months may substitute for one year of experience
• At least 3 years' experience with HMIS data or equivalent social service performance data systems preferred.
• Highly organized with attention to detail
• Strong data analysis skills a must
• Ability to work independently and as a team member
• Ability to take direction and to be self-critical to improve performance
• Good communication skills
• Very strong computer skills required including very strong Microsoft Office, especially Excel, and Internet browser software sldlls; applicants may be subject to computer skills testing
• Ability to work during the day and some flexibility for evening or weekend nights

This position offers an opportunity for individuals who are passionate about providing quality service while supporting organizational operations through effective intake processes.

Job Type: Full-time

Pay: $20.50 - $22.56 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $21 - $23