Clinical Services Manager

Description

This position reports directly to the Director of Behavioral Health or Project Director at the local U.S.VETS site. The Clinical Services Manager is responsible for the delivery of comprehensive clinically-based services.

Responsibilities:

• Oversees and manages Clinical Department of the assigned project(s), to include case management, intake and therapeutic staff
• Directly manages clinical subcontractors and other specialized program staff depending on site specifications. In the absence of Program Coordinator, will supervise Case Managers, Intake Specialists, Clinical Interns and other specialized program staff directly.
• Directly supervises the staff or contract Nurse and/or medical team.
• Monitors Case Managers caseloads
• Implements relevant clinical-based case management processes
• Point person in implementing procedures needed to get CARF and any other accreditation
• Oversees the supervision of intern students which includes task assignment and weekly supervision, and adheres to university and licensing board standards
• Oversees client screening and intake for approval
• Reviews and provides feedback on client Individualized Housing and Employment Plans
• Ensures adherence to the clinically-based programmatic protocols
• Monitors program track system for all clients in the program
• Collaborates with staff and community partners to bring and monitor needed services on-site to clients
• Liaisons with on-site treatment providers and subcontractor agencies
• Performs periodic case file review and provide corrective action to case management staff
• Supervises Program staff in ensuring each file is audited monthly utilizing audit tools and reports
• Supervises Program staff in ensuring all files are being maintained in accordance to funder and corporate requirements
• Supervises Program staff in ensuring case notes are reviewed regularly of all Case Managers
• Facilitates weekly interdisciplinary and case management meetings
• Provides crisis intervention services as needed
• Addresses documented incident reports
• Participates in Housing Stability Plan meetings with staff and clients
• Oversees project/program budget in collaboration with Program Manager, Director of Behavioral Health, and Project Director
• Provides approval for supportive service requests, program fee/rent waivers, and pass requests
• Supports Program staff in the collection of program fees/rent as a therapeutic tool
• Oversees the implementation of the Phase and Track system
• Supervises curriculum governing client groups or classes
• Creates and distributes a monthly menu of services to include classes, groups, transportation, food services and events.
• Collaborates with Program Manager to provide clinical guidance to Residential Assistant staff
• Coordinate and create yearly training schedule for all site staff. This includes a monthly training for all staff and individualized training for each position. This schedule should be submitted by June 15 of every year to be adhered to for the next fiscal year.
• Provides monthly training to all staff on different clinical expertise (this can be included in the yearly training schedule)
• Analyzes program trends that informs strategic planning
• Reviews all discharges before they occur and sign off for completion
• Conducts periodic individual and group supervision with front line staff
• Attends agency stakeholder meetings
• Ensures that confidential and complete client records are maintained
• Functions as a Continuing Education Coordinator for the site
• Performs other duties as required. Staff who have a valid drivers license and meet company insurance requirements may be required to complete a provided driver training course and drive company vehicles for work-related activities to include client transportation.

Qualifications

Requirements:

• Masters Degree or higher preferred in Social Service field. Bachelors Degree in social service field with at least 5 years experience may substitute for Masters Degree.
• At least two years of experience supervising clinical/case management staff
• Excellent oral and written communication skills
• Proficiency in computer and information systems
• Professional manner and appearance
• Experience working with homeless families or similar population
• Ability to take general direction, work independently and within a team
• Ability to work effectively with diverse group of clients, staff, and community members
• Knowledge/experience working with homeless families preferred

Program-Specific Addendum Outside the Wire

For the Clinical Services Manager working under the Outside the Wire program, the position has the following responsibilities/qualifications:

The Clinical Services Manager will supervise staff and interns, oversee the therapy and outreach activities, and perform direct services as needed for Outside the Wire program both on community college campuses and in the local communities. This will include strategic planning, outreach efforts with partners, program management and evaluation, grant reporting, and assuring that the clinical and administrative functions are integrated in order to provide optimum utilization of resources.

• Holds an active independent professional licensure in the state where site is located and meets requirements to supervise master level students, at a minimum.
• A Masters degree in psychology, counseling, social work, or related human services field from an accredited graduate program is required.

United States Veterans Initiative is a non-profit organization whose mission is the successful transition of military veterans and their families through the provision of housing, counseling, career development, and comprehensive support.

Salary : $70,298 - $84,358