MANAGER, ROAD MAINTENANCE

MANAGER, ROAD MAINTENANCE
CHATTANOOGA, TN
Monday-Friday 8a-5p
Position open to remote: No
Grade: ES15
Compensation Range: 82700-103400

Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

What You’ll Do:

To direct and control the day to day operation of the Xpress Roadside Assistance (XRA) department. This will include all contacts with vendors, drivers, Fleet Operations, and Fleet Service Coordinators to expedite repairs in a timely yet cost effective manner.

• Partner with XRA director to manage strategies for all company owned assets needing assistance over the road.
• Sustain improved processes using key performance indicators to ensure results delivered continually.
• Assist Director with daily tasks and responsibilities and provide data driven feedback to assist in departmental improvement needs.
• Ensure ready equipment over the road is returned to operation with minimal delays while communicating with all necessary stakeholders involved in the process; coordinate with stakeholders of Fleet Operations and Asset Management Teams to devise and execute strategy to improve and maximize equipment utilization.

Identify training and development needs within the department and manage employees and leaders in area of responsibility:

• Manage hiring, coaching, and evaluating of employees.
  Conduct performance evaluations and ensure the development of all XRA team members including periodic coaching to ensure team member achieves growth goals.
• Develop and educate XRA team through administration of OEM training, problem solving skillset, coaching and conflict resolution techniques, and Microsoft Office suite training classes
• Provide effective and advanced leadership development strategies to align with leadership succession planning.
• Create clear succession plan for XRA team members; identify desired career path(s), build plan to support team member’s growth.
• Evaluate and document Agent performance in accordance with company policies.
• Plan and supervise execution of scheduling and staffing manpower needs to ensure efficient and effective coverage of departmental duties and responsibilities; monitor and review telephony system to ensure that caller wait times are minimized.
• Evaluate, design, and lead the implementation of department operation, policy improvements and cost control measures; communicate issues and recommendations for changes to the Director and report discrepancies immediately.

Implement, manage, and evaluate U.S. Xpress over the road vendor network:

• Work with XRA Director and SrVp of Equipment for future strategy and price control; work with shop management to identify and establish preferred vendor network across all SBUs.
• Approve vendor invoices for pre-determined expense hierarch: review sample vendor invoices to ensure cost effectiveness and confirm alignment with industry standards for:documentation of diagnosis and correction, time to repair, price for labor and parts.
• Administer preferred vendor network program including: score existing and new vendors, identify new preferred vendors in markets that have opportunities, monitor KPI to ensure attainment of target % spend with preferred vendors, develop and implement tools to guide front-line team member selection of preferred vendor for each opportunity.
• Monitor and ensure area of responsibility’s compliance with company quality and safety standards, policies, procedures, directives, and government regulations by developing, distributing, and/or maintaining procedures and supporting documentation (e.g. conduct periodic audits); certify compliance with all corporate expectations for: safety, quality, policies, FMCSA requirements & insurance

Safeguard and prevent fraud within the department:

• Identify customer concerns by listening and informing leadership as needed so corrective action can be taken to resolve.
• Monitor Sarbanes-Oxley (SOX) controls within XRA to prevent fraudulent transactions.
• Review lease and owner-operator charges to ensure correct billing and timely closure of any open work order; work in parallel to Contract Maintenance to ensure best interest of USX and drivers.
• Facilitate Trailer Sale and Wreck Process.
• Update and deliver daily out of service reports to several levels of leadership daily:
• Drive daily function in coordination with various reporting to include truck and trailer down reports and various needs within operational business segments
• Document key actions and concerns in weekly report and define plan for next week.
• Lead and support projects both internal and external to XRA, serve as team member to projects, mentor XRA team members engaged in projects.

What We’re Looking For:

Education

• Associated degree or equivalent required.
• Bachelor’s degree in related field or equivalent is preferred. Equivalent years of experience are defined as a minimum of two years of professional experience for each year of college requested.

Experience

• Minimum of 5 years’ experience in Maintenance or call center manager/ supervisor Trucking Industry.
• Minimum of 3 year’ direct supervision or management experience with 10 or more people.

Skills/Certifications

• Computer Skills
• Knowledge of vehicle components and maintenance procedures
• Proficient with Microsoft Office suite.
• Exhibited sound judgment and problem solving.
• Ability to multi-task and handle a fast paced, changing environment.
• Well organized.
• Ability to communicate with vendors to resolve any issue that may arise.
• Ability to make solid decisions even in stressful situations.
• Ability to plan and set goals
• Strong analytical background

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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